Transformer Field Service Supervisor

Overview:

Field Service Supervisor

Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair.

At NASS, we provide the broadest set of one-stop substation service capabilities in the country—from turnkey upgrades and asset assemblies to major repairs and testing. Including transformers and breakers, switches, arresters, and apparatus testing, to comprehensive substation inspection programs, protection and control commissioning and repairs, and control cabinet engineering.

We care about our employees and offer a generous benefits package including:

- Competitive pay

- Nashville Training Academy & Comprehensive Training Resources

- Career Path Planning

- Incentives for Professional Certifications

- Competitive Per Diem

- Referral Bonuses

- Tuition Reimbursement

- Medical, vision, and dental benefits

- 401k with company match

Compensation:

The hourly rate for this position is between $39.00 – $60.00 per hour.

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Job Purpose:

The Field Service Supervisor performs routine skilled and technical support work including inspection, repair and maintenance of transmission and distribution substation electrical equipment.

This position requires working outdoors in all weather conditions. Occasionally work is performed near moving mechanical parts, at heights, hazardous places and is occasionally exposed to wet and/or humid conditions, temperature extremes, fumes, traffic, potential electrical shock hazards, noise pollution, and vibration.

Responsibilities:

- Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other substation equipment.

- Ensure that all field service activities are carried out in accordance with all safety guidelines and company policies.

- Perform Job Behavior Observations (JBO) regularly to provide coaching for both safety and technical aspects to the field technicians.

- Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.

- Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.

- Mentor field service technicians to enhance their technical skills and knowledge.

- Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.

- Handle customer complaints and resolve issues in a timely and satisfactory manner.

- Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status with documentation in approved storage locations.

Qualifications:

Required:

- High School Diploma or equivalent

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Excellent organizational skills, interpersonal, verbal and written communication skills

- Ability to work as a team member, as well as independently

- Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc).

- Possession of a valid driver’s license, and able to maintain a good driving record

- Must be able to crawl, climb, stand and lift up to 50 lbs.

- Must be able to pass a fit for duty exam

- Available for frequent overnight domestic travel and occasional international travel

- Able/willing to work flexible hours, overtime, weekends, holidays and nights

Preferred:

- 5+ years of hands on experience in High Voltage testing of electrical power equipment

- Scheduling experience a plus

- Transformer manufacturing process experience and testing experience

- Experience with the following test equipment: Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets

- Knowledge of the following equipment: Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT's

- Experience with the following test equipment: Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-Pot

NASS is an equal opportunity employer. Our organization does not discriminate based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law. We are an E-Verify, Drug and Tobacco-Free Workplace.

NASS does not work with individual recruiters or third party recruiting agencies, and will not recognize claim to any unsolicited resumes or candidate information.

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