Temporary Credit & Collections Rep (IBEW)

(Temporary contract until March 2026)

#2025-297

Location:

Guelph (Southgate), Hybrid

Department

Customer Service Guelph

Number Of Vacancies

1

Hours Per Week

35

Rate Of Pay

$31.11/hr - $45.54/hr

Posting Open

December 17, 2025

Posting Closed

December 29, 2025

*At Alectra, we energize a brighter future

by empowering our workforce through the talent of tomorrow's bright minds. We promote a culture that

encourages collaboration, celebrates innovation and supports lifelong learning

. We are committed

to creating a safe and inclusive workplace where everyone succeeds and has the opportunity to make a meaningful difference.* Position Purpose

This position is accountable for various account collection activities and, to a lesser extent, billing related customer enquiries and assisting in additional Credit Department duties. Provide back-up in other positions as needed. Be committed to safety privacy, ethics, teamwork and respect in the workplace.

Responsibilities

- Initiate collection calls to customers (active and closed) whose accounts are in arrears

- Respond to customer enquiries regarding arrears, account balances and security deposits

- Prepare, review and follow up daily delinquency notices with customers regarding past due accounts

- Follow up with mail returned and NSF payments

- In the event of delinquent accounts, prepare account histories for further collection procedures, including calling customers and, if still unpaid, recommendation to Credit Supervisor for service disconnection

- Trace (locate) delinquent accounts

- Review delinquent budget customers and advise customer service staff to either cancel or increase budget plan, if warranted

- Prepare bankruptcy documents, letters of credit and power of sales for re-possessed homes and send to appropriate parties.

- Prepare and send statements of unpaid final accounts to a Collection Agency

- Make payment arrangements for customers requiring extended terms as directed by the Credit Supervisor by reviewing the accounts and using influence, and best practices

- Enter Contact Management notes on all cases where contact with a customer or anyone associated with the customer is made or attempted

- Frequent interaction with social agencies to facilitate payment on behalf of lower income customers; maintain payments provided to low income customers via the financial assistance programs (e.g. LEAP, OW/ODSP)

- Face to face contact with customers at our front counter and in customer service office

- Occasional handling of customer telephone enquiries regarding energy saving suggestions, water/wastewater and, to a lesser extent, budget issues

- Downloading, balancing and posting of lockbox payments and transmitting preauthorized payments from Company's Bank

- Checking and posting payments directly deposited in bank account by customers

- Reverse payments back charged by Company's Bank - send letters to customers requesting payment - refund payments made in error - correct customer accounts

- Add, correct, delete and reverse preauthorized payments via RBC Express

- Download third party credit (e.g. Paymentus) payment, balance and post

- Prepare payment depot invoice

- Open vaults daily for bank (e.g. Brinks) deposit deliveries

- Transfer payments when misapplied by bank or Guelph Hydro Electric Systems Inc.

- Enter new bank codes for preauthorized payments

- Assist in other areas of the Credit Department, perform other duties and complete additional projects (e.g. participate in COM activities) as requested by the Credit Supervisor

Qualifications, Knowledge, Skills And Competencies

- Secondary school diploma plus experience in Accounts Receivable/Collections

- Ability to communicate well with the public and make sound judgements and decisions under stressful conditions

- Ability to think and respond quickly in a professional manner to any customer situation

- Knowledge of Guelph Hydro collecting policies, procedures and best practices

- Knowledge of COM programs, knowledge of OEB and other regulatory requirements and changes, as these relate to the position e.g. Affiliate Relationship Code, etc.

- Experience with computers, handling of cash and an aptitude for working with numbers

- Influencing skills in order to collect full outstanding monies owing to GHESI and/or to work out payment plans with past due customers.

- Dealing with low income and difficult customers

- Collection skills

- Knowledge of Microsoft Word and Excel

- Accurate record keeping, multitasking and organizational skills

- Very good written and verbal communications skills

- Good interpersonal and customer relations skills

Who We Are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety:

Stay aware, prevent risks and protect each other.

Respect:

Value everyone, act honestly and foster inclusion.

Customer Focus:

Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence:

Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation:

Drive growth by embracing change, creativity and continuous improvement.

Here’s Why Alectra Might Be Your Ideal Workplace

- We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.

- We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.

- We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

- Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.

- Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.

First consideration will be given to permanent employees in the* IBEW bargaining unit.

- As per the Collective Agreement, any permanent new hire in their bargaining unit must remain in their current position for at least twelve (12) months prior to commencing a new position.

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process due to a disability, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in building a career with us. While we appreciate all applicants,

only those selected for an interview will be contacted.

Please note: We kindly request

no unsolicited resumes or agency referrals.

Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.

Use of Artificial Intelligence (AI) in Recruitment

At Alectra, we’re committed to energizing a brighter future through innovation and responsible technology use. While we may use digital tools to support the efficiency of our recruitment process, we do not use AI to identify or screen candidates. Applications are personally reviewed by either a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.