Technical Training Manager - Electric UNY

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

At National Grid, we aim to create an environment where everyone is welcomed for who they are and where our differences are celebrated. We utilize the insights of our employees that come from all different cultures, backgrounds, and beliefs to better serve our customers and communities.

National Grid is hiring a Technical Training Manager - Electric UNY. This role can sit in either our Albany NY, Syracause NY or Buffalo/Niagara Falls NY, location.

Job Purpose

The Technical Training Manager is responsible for developing, implementing, and managing technical training programs for Electric UNY employees. This role ensures compliance with industry standards, promotes safety, and supports workforce development through innovative learning solutions and technology-driven tools.

Key Accountabilities

- Design and deliver technical training programs for electric operations staff.

- Manage and maintain training content within the Learning Management System (LMS).

- Utilize SharePoint for organizing and sharing training materials and resources.

- Leverage Power BI to analyze training data, track performance metrics, and generate actionable reports.

- Create and maintain documentation using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Collaborate with internal stakeholders to identify training needs and align programs with organizational goals.

- Monitor compliance with regulatory and safety requirements in all training programs.

- Evaluate training effectiveness and implement continuous improvement strategies.

Qualifications

- Bachelor’s degree in Education, Training, Electrical Engineering, or related field (or equivalent experience).

- Minimum 5 years of experience in technical training or electric utility operations.

- Strong knowledge of electric utility systems, safety standards, and regulatory requirements.

- Proficiency in SharePoint, Power BI, Learning Management Systems, and Microsoft Office Suite.

- Excellent communication, organizational, and leadership skills.

- Ability to analyze data and present insights to stakeholders.

- Experience in curriculum development and instructional design.

- Familiarity with adult learning principles and blended learning approaches.

- Project management experience.

Salary

$147,000 - $176,000 a year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.