Technical Support & Testing Engineer
Lenexa, KS
full_timeAbout This Job
As a Product Support Engineer, you will provide solutions to a wide range of technical challenges with hardware and software products in NovaTech’s Bitronics Power Meter and Orion Substation Automation platforms to a technical customer base.
This position will also involve some work in testing software/hardware updates, generating short technical notes, and becoming a subject matter expert where appropriate.
What you will do:
•
Respond to calls and email inquiries multiple times a day
•
Act as a customer advocate in resolving issues, leading customers through an occasionally lengthy process to resolution
•
Set up hardware and software to replicate customer’s issues.
•
Interact with programmers and engineers to obtain appropriate information for customers to resolve issues.
•
Enter information into the support database
•
Using Windows-based tools to perform application-level tests on Bitronics and Orion software or hardware updates and additions as needed
•
Represent NovaTech Automation values – Service, Innovation, Integrity & Teamwork
What you will need:
•
Bachelor’s degree in electrical engineering plus 5 years related experience or equivalent combination of education and experience.
•
Strong communication skills with a focus on providing best-in-class customer service
•
Experience in the electric utility industry is helpful, especially as relates to three-phase power.
•
Experience in SCADA and communication protocols (IEC61850, DNP3, Modbus) is a plus.
•
Knowledge of electric power and power meters is a plus.
•
Computer literacy and proficiency withMicrosoft Office tools
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