Technical Sales Support

Job Summary

The Technical Sales Support Representative will be responsible for conducting in-field laser scans using the Raptor Laser Scanner to measure, analyze, and document wear patterns on mining equipment. This role bridges technical service and sales support, ensuring customers receive world-class insights, product recommendations, and after-sales service from Raptor Mining.

The successful candidate will travel weekly to mine sites across Northern Ontario, using a Raptor-branded company vehicle to perform site visits, support Raptor wear products, and build strong relationships with maintenance and production teams.

Duties

- Conduct field visits to perform 3D laser scanning using Raptor scanning technology.

- Analyze wear data and prepare digital wear reports for maintenance planning.

- Provide technical support and product knowledge for Raptor wear solutions and overlay systems.

- Collaborate with engineering and sales teams on wear material recommendations.

- Maintain and calibrate laser scanning equipment.

- Act as technical liaison between customers and internal Raptor teams.

- Conduct product training or demonstrations for mine site personnel.

- Ensure compliance with Raptor’s safety standards during all site visits.

- Represent the Raptor brand professionally and with pride.

Qualifications

- Proven experience in outside sales, account management, or territory development, preferably within industrial, heavy equipment, mining, or technical product industries.

- Strong technical aptitude with the ability to understand product specifications, applications, and performance benefits. Experience with equipment, mechanical systems, or technical solutions is an asset.

- Demonstrated ability to conduct on-site customer visits, present product solutions, and support clients with product selection and problem solving.

- Excellent communication and relationship-building skills, with the ability to engage operators, maintenance teams, purchasers, and management-level stakeholders.

- Strong analytical and problem-solving abilities to identify customer needs and recommend effective solutions.

- Highly organized, able to manage a sales pipeline, coordinate multiple accounts, and follow through on commitments.

- Self-motivated and able to work independently across ONtario territory while collaborating closely with internal teams.

- Experience in mining, construction, forestry, or industrial sectors is an advantage but not required.

- Valid driver’s license and willingness to travel throughout Ontario for customer visits, trade shows, and field support.

Job Type: Full-time

Pay: $70,000.00-$150,000.00 per year

Benefits:

- Casual dress

- Commuter benefits

- Company car

- Company events

- Dental care

- Disability insurance

- Paid time off

- RRSP match

- Vision care

Experience:

- Mining: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Location:

- Thunder Bay, ON (required)

Willingness to travel:

- 50% (preferred)

Work Location: On the road