Sales Support Specialist

CLIENT HIGHLIGHT

The client you’ll be supporting is a Fortune 500 global leader in energy technology, focused on helping the world produce cleaner, more reliable power. Their teams design and improve the systems that keep homes, businesses, and communities running, from gas and wind turbines to the electrical grids that connect them. This is a chance to be part of a company that’s driving innovation, supporting sustainability, and shaping the future of energy.

LOCATION

Remote, US // EST OR CST Preferrred

COMPENSATION

$27.50 - $33.50/hr

SCHEDULE

Monday-Friday, 8 AM- 5 PM

CONTRACT TERM

6 month contract high likelihood of extension or conversion to full time employee.

POSITION OVERVIEW – Sales Support Specialist- As a Sales Support Specialist, you will work closely with your Territory’s Sales Managers to support their sales activities for improving customer interaction and growing overall sales opportunities. The Sales Support Specialist provides direction and assistance to customers and sales channels to meet assigned business growth objectives and will include activities such as executing regional marketing initiatives, managing the escalation al customer issues, streamlining the reporting of regional business performance.

RESPONSIBILITIES

- Support the focused sales growth of an assigned geographic area to achieve P&L financial targets. May be responsible to assist other regions as necessary, based on available and necessary capacity.

- Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.

- Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.

- Intent to Order (ITO) – Presales support, customer inquiries, quote preparation.

- Order to Remittance (OTR) - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing including sales conversion Risk and Opportunity management.

- Support tendering and order management activities requiring application of product line technical knowledge.

- Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, cost control, and P&L financial targets.

- Provide administrative support including but not limited to compiling reports, monitoring performance indicators for sales and performance, managing performance tracking tools, and utilizing Salesforce.

- Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.

- Provide trainings and presentations to teammates, cross functional teams, sales channels, and customers. Includes preparation of work instructions and audits.

- Build customer satisfaction through outstanding relationships and communications.

- May visit local customers and sales channels or travel.

- Work within predefined targets and metrics – Key Performance Indicator (KPI) oriented.

- Monitor and report on Targets To Improve (TTI).

REQUIREMENTS

- Bachelor's degree in Engineering or Engineering Technology diploma from an accredited university or college or, Business Degree and experience in Grid Automation product lines (Protection & Control, Monitoring & Diagnostics, Communications)

- Willingness to travel 5%

DESIRED QUALIFICATIONS

- 3 years of experience in a customer service or sales position or industry-related role.

- Excellent oral and written communication skills.

- Proficient with MS-Office.

- Proficient with Salesforce or similar CRM software / systems / processes.

- Additional experience working in field activities or Sales Support.

- Technical knowledge on client's Grid Automation products.

- Knowledge of Electricity Transmission, Distribution & Industrial markets.

- Established analytical ability.

- Knowledge in ORACLE and SAP.

- Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.

- Ability to work in a fast paced, high stress environment with multiple simultaneous priorities.

- Excellent organizational and time management skills.

- Work within predefined targets and metrics – KPI oriented.