Technical Excellence Service Engineer

Job Description: Technical Excellence Professional

A Snapshot of Your Day

As a team member for resolving technical issues, you will find yourself working in an ambitious and rewarding position working closely with Region Service Units, Engineering and our customers. This position also involves significant internal collaboration across organizations such as product management, engineering, field service, repair, supply management, & LTP to name a few.

The Technical Issues team member will support multiple technical issues – from identification to implementation and field follow. There is also an opportunity to grow into the leadership role with more experience in managing issues. This position is to manage issues & findings on advanced frames with special focus on 9000HL.

A typical day might look like this:

- Drive issue resolution on findings

- Lead/ Support RCA’s

- Develop mitigations and technical game plan on issues and findings in collaboration with engineering

- Develop implementation planning and drive implementation of hardware improvements and modifications

- Partner with regions service units and help with service planning for the units (FS, parts, repair, etc..)

- Help with communication of the latest status & developments with region service units

- Interacting with team members or partner organizations like LTP, or engineering on issue related discussion

- Participating in meetings with internal teams or customers

How You’ll Make an Impact

- Be a team member of technical issue resolution – RCA, mitigation & solution, stocking, implementation, communication

- Reduce NCC’s and help improve financials

- Significantly improve customer satisfaction

- Technical presentations to the customers on different issues

What You Bring

- Bachelors degree in Engineering or related; 6-8 years’ experience is desired

- Proficiency in technical writing and conducting formal presentations for Gas Turbine technology or Power industry.

- Perform well under pressure and meet deadlines on time.

- Teamwork skills: Confident in leading an expert team across multiple time zones with diverse cultures to answer technical questions and to perform risk assessments. Intercultural experience/sensitivity.

- Networking skills: Ability to establish relationships and build networks in a distributed team setup and collaborate with groups across the global organization!

- Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About The Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

- Career growth and development opportunities; supportive work culture

- Company paid Health and wellness benefits

- Paid Time Off and paid holidays

- 401K savings plan with company match

- Family building benefits

- Parental leave

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