Technical Development Coordinator

GCI's Technical Development Coordinator will serve as the Technical Development support team for training events and certification requirements for applicable divisions/groups across the Operations department. Coordinate and assist with Technical Development projects, programs, and special events and assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

COMPETENCIES:

+ Must be able to work independently with minimal supervision and make sound decisions in situations where there is no opportunity or time to seek supervisory assistance or conduct significant analysis of the options. + Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences. + Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports. + Experience in managing relationships between both internal and external customers. + Excellent analytical skills with the ability to evaluate situations accurately and use effective judgment and decision-making to choose an appropriate course of action. + Highly organized and detail oriented. + Ability to work in a multi-tasking environment. + Familiar with telephony terms. + Advanced knowledge and experience with Excel, Word, Visio, and Adobe Acrobat.

TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Additional Job Requirements:

This is an intermediate level position within the discipline demonstrating proficiency in areas of responsibility. Receives general instructions on routine work and detailed instructions on new assignments. Work is moderately supervised and is reviewed for timeliness, accuracy, and following correct procedures.

Essential Duties:

Assist with the creation of PowerPoints, Microsoft Forms, and Smartsheet Forms.

Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis*

Minimum of three (3) years of experience in business office and customer services or related military experience. + Including at least one (1) year in a telecommunications related field.

Preferred:

Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS :

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.