Technical Analyst-End User Support Engineering

Do you have a strong understanding of IT business processes?

Join the Team!

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.

Partner with the best

The Technical Analyst – End User Support Engineering is responsible for providing first-level technical support to end-users. This role requires a strong understanding of business processes and IT industry trends, as well as the ability to demonstrate technical competence within the functional area of expertise. The ideal candidate will exhibit excellent analytical and problem-solving skills, and have a working knowledge of ITIL/V3 processes for Incident, Problem, and Change Management. Familiarity with compliance and security best practices is essential, along with the ability to implement continuous improvement processes. Strong verbal and written communication skills, as well as customer service skills, are crucial for success in this fast-paced, structured team environment.

On demand the activities will involve monitoring different groups and queues under SOLV LATAM and US with alignment with our KPIs (ASA, CSAT, TTR).

As a Technical Analyst – End User Support Engineering, you will be responsible for:

Fuel your passion

To be successful in this role you will:

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.