Systems Engineer (1) - Customer Care & Billing (CC&B)

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose PRIMARY PURPOSE OF POSITION

The IT Systems Engineer I position serves as the foundation for more senior roles within the IT department. It requires a strong understanding of information technology, problem-solving skills, and the ability to work effectively both independently and as part of a team. Candidates will possess the experience and skills to assist and serve by providing technical insights to project managers and stakeholders regarding IT system solutions being deployed within the enterprise environment. The IT Systems Engineer I will be expected to support the design, configuration, delivery and maintenance of IT solutions under the guidance of a Sr. Engineer or Manager. Must have the aptitude to understand and support IT infrastructure, product and platform solutions. Must be able to support the des ign and delivery of fundamental IT system initiatives, to include cloud, non-cloud, and hybrid-cloud systems. Work in collaboration with other IT teams, leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments.

Primary Duties PRIMARY DUTIES AND ACCOUNTABILITIES

- Participates in discussions with business partners and vendors to gather information. Assist with supporting leadership, architecture, project teams and end users to identify system requirements. Assists with writing system specifications, logical & physical architecture diagrams, and implementation plans. Delivers practical, efficient, and cost-effective solutions that satisfy business needs, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same. (30%)

- Work closely with others to assist development of future plans, resource requirements, migration strategies, and project schedules. Provide input into presentations to Engineering and Architecture Review Boards. Understand the current technologies and service offerings within the industry. (25%)

- Responsible for engineering, documenting, implementing and supporting solutions at the component level, including hands-on configuration, troubleshooting and optimization and supporting metrics for the same. (20%)

- Provide supporting data to leadership and peers about risks identified during business impact analysis, site risk assessments and disaster recovery planning. Design, support and maintain custom system integration with other platforms, specific to the needs of the customers. Maintain relevancy and knowledge in current and evolving emerging IT systems technologies. (15%)

- Develop technical knowledge and business acumen within discipline or function. (10%)

Job Scope

JOB SCOPE

Assist with designing, implementing, supporting, and documenting infrastructure systems Develop and maintain knowledge of technology and its application across our business areas or for our customers Promote knowledge via seminars, presentations and publications within IT and Exelon Participate in technological innovation to drive new business opportunities and solve complex business problems Requires moderate skill set and proficiency in discipline. Conducts work assignments under direct supervision with limited latitude for independent judgment.

Minimum Qualifications MINIMUM QUALIFICATIONS

- Bachelor's degree in computer science, Information Systems, Computer Networking with 2 - 4 years' experience in IT infrastructure design, application design, cloud computing, disaster/recovery, or 3-6 years of relevant experience

- Experience with system administration

- Experience with drafting technical documentation

- Demonstrated ability to think and apply skillset beyond the day-to-day operations

- Demonstrated ability to use technical resources and collaborate to solve problems

- Demonstrated ability to effectively communicate technical information in non-technical terminology (written and verbal)

- Demonstrated strong teamwork skills with self-motivation in a rapidly evolving environment

- Demonstrated knowledge of industry trends. Basic knowledge of financial impact analysis

- Troubleshooting & Monitoring: Understand basic monitoring concepts and how tools are used to meet those requirements.

- Perform basic independent troubleshooting by looking through logs and can investigate and fix simple code issues. May require help to troubleshoot complex issues. C

- loud Technologies: Provide technical expertise and/or engineering support for cloud solutions

- Security Basics: Basic understanding of security best practices.

- Scripting & Automation: Ability to create simple scripts

Preferred Qualifications

PREFERRED QUALIFICATIONS

- Customer Care & Billing (CC&B) knowledge and experience

- Strong debugging and problem-solving skills

- Knowledge of Meter to Cash Flow – Especially in the Financial Area (Financial Transactions, Payments, Adjustments, and Credit/Collections)

- SQL – Ability to write & refine queries to analyze problems

- Certifications such as NERC-CIP, FERC, AZ900 Deeper understanding of programming languages, and an ability to solve engineering problems of increasing difficulty.

- Shows initiative beyond pure implementation.

- Experience building highly scalable applications

- Experience participating in operational readiness activities

- Demonstrated ability to think and apply skillset beyond the day-to-day operations

- Experience developing and implementing new technologies or platforms Proficient understanding project management principles & framework

Benefits

- Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $84,000.00/Yr. – $115,500.00/Yr.

- Annual Bonus for eligible positions: 10%

- 401(k) match and annual company contribution

- Medical, dental and vision insurance

- Life and disability insurance

- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

- Employee Assistance Program and resources for mental and emotional support

- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

- Referral bonus program

- And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.