Alectra Utilities

System Controller

Hamilton, ON

About This Job

Join our team!

#2024-274, 282 &319 System Controller (PWU)

Location: Hamilton (John St)

Posting Open: June 16, 2025

Posting Closed: N/A

Number of Vacancies: 3

Hours per Week: 40

Rate of Pay: $55.63/hour

At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.

Only qualified Journeyman Operators with utilities experience will be considered

Position Purpose:

Reporting to the Supervisor, System Control, this position is responsible for monitoring, controlling and authorizing the operation of several unique and diverse electrical distribution systems ensuring the safe, efficient and reliable delivery of power.

Responsibilities:

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Operate, authorize and direct the safe and reliable operation of the Alectra distribution system under normal and emergency conditions on a 24/7 basis.

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Monitor, control, and record all activities on the distribution system.

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Prioritizes and reports deficiencies of all station/distribution equipment including SCADA and communication systems and conducts follow up as required.

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Maintain the distribution system configuration as designed/planned whenever possible.

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Review, accept and administer applications for Work Protection from internal and external work groups ensuring that all such applications are correct and that the requested isolation will provide adequate protection following the IHSA Electrical Utility Protection Code and Alectra procedures.

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Coordinates activities and outages on transformer station / transmission lines and distribution equipment with Hydro One/IESO and other Alectra departments to ensure all work is carried out in a safe, economic and efficient manner.

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Coordinate disconnects and reconnects between line crews, residential, commercial and key account customers for maintenance, upgrades and revenue issues including installation of microfits or embedded generation.

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Answering telephone calls from customers regarding inquiries, service requests and trouble reports and dispatch respondents as appropriate.

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Supporting the Outage Management function by performing such daily tasks as organizing and keeping an accurate record of interruptions and transfers, and checking and filing records including Orders-To-Operate, Operator Summary, schematics, etc.

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Manage outages using the Outage Management System for real-time statistical reporting and data analysis.

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Communicates with Management and members of the public to provide status of power outages and anticipated restoration times.

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Update GIS records, operating diagrams and other databases to reflect real-time distribution system configuration.

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Communicate with and prepare reports for various agencies including, ESA, MOE and MOL.

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Assists the System Control Supervisor in developing operational procedures and processes.

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Assist in the training and evaluation of System Control Apprentices.

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Perform analytical problem solving, trouble shooting and contingency planning of the distribution system.

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Respond to emergencies as defined in the Alectra Electrical Emergency Preparedness Plan (EEPP).

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Emergency switching and power restorations. Direct crews/supervisors to restore power safely.

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Emergency response to and from fire and police document times and assign crews/supervisor accordingly to adhere to OEB requirements. Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures.

Qualifications, Knowledge, Skills and Competencies

Education:

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3-Year College Diploma in an electrical discipline or equivalent

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OACETT certification as a C. Tech or C.E.T.

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MEARIE Certificate as a Journeyperson Municipal Electrical Operator or eligible to obtain in 12 months

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Certification in the IHSA Utility Work Protection Code

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Valid class G driver’s license

Experience:

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Requires a minimum of 4 years of related electrical operating experience

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Required to be part of On-Call rotation and able to work 24/7 rotating work schedule

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Proficient in the use of SCADA systems, Outage Management Systems (OMS), Geographic Information Systems (GIS) and personal computer applications including Microsoft Office software

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Required ability to read, interpret and utilize technical prints and schematics

Skills/Abilities/Competencies:

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Excellent written and verbal communication skills to deal with co-workers, other authorities and members of the public to achieve positive outcomes for the company.

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To make decisions quickly and decisively during periods of high activity and stress.

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Required ability to perform alone or as part of a team with no direct supervision.

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Valid class G driver’s license

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Advanced knowledge of all transformer stations, municipal substations and protection schemes.

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Proficient in maintaining operational logs, writing reports including deficiency and follow-up reports.

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Demonstrated ability to interpret and apply Distribution Connection Agreements (DCA), Transmission Connection Agreements (TCA), Customer Owned Station Operating Agreements and Agent Agreements.

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Proficient in the operation and use of the Fault Detection, Isolation and Restoration application (FDIR).

Note: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties which may be assigned from time to time

Who we are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety: Stay aware, prevent risks and protect each other.

Respect: Value everyone, act honestly and foster inclusion.

Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence: Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation: Drive growth by embracing change, creativity and continuous improvement.

Here’s why Alectra might be your ideal workplace:

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We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.

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We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.

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We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

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Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.

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Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.

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First consideration will be given to permanent employees in the PWU bargaining unit.

As per the Collective Agreement, any permanent new hire in their bargaining unit must remain in their current position for at least twelve (12) months prior to commencing a new position.

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.

Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.

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