NovaTech Automation

Technical Support & Testing Engineer

Lenexa, KS

Full-time

About This Job

As a Product Support Engineer, you will provide solutions to a wide range of technical challenges with hardware and software products in NovaTech’s Bitronics Power Meter and Orion Substation Automation platforms to a technical customer base.

This position will also involve some work in testing software/hardware updates, generating short technical notes, and becoming a subject matter expert where appropriate.

What you will do:

•

Respond to calls and email inquiries multiple times a day

•

Act as a customer advocate in resolving issues, leading customers through an occasionally lengthy process to resolution

•

Set up hardware and software to replicate customer’s issues.

•

Interact with programmers and engineers to obtain appropriate information for customers to resolve issues.

•

Enter information into the support database

•

Using Windows-based tools to perform application-level tests on Bitronics and Orion software or hardware updates and additions as needed

•

Represent NovaTech Automation values – Service, Innovation, Integrity & Teamwork

What you will need:

•

Bachelor’s degree in electrical engineering plus 5 years related experience or equivalent combination of education and experience.

•

Strong communication skills with a focus on providing best-in-class customer service

•

Experience in the electric utility industry is helpful, especially as relates to three-phase power.

•

Experience in SCADA and communication protocols (IEC61850, DNP3, Modbus) is a plus.

•

Knowledge of electric power and power meters is a plus.

•

Computer literacy and proficiency withMicrosoft Office tools

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Technical Support & Testing Engineer

About This Job

What you will do:

What you will need:

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