Supply Chain Data Management Analyst - Corporate Accounts and Card Services Administrator

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

Summary

The Supply Chain Data Management Analyst - Corporate Accounts and Card Services Administrator

is responsible for the coordinated management of the main components of the Enterprise-wide Purchasing program, including the Corporate credit card and per diem programs, the ARC/FR clothing, and other enterprise vendor programs (e.g., Office Supplies, Amazon, GrubHub). The administrator provides the highest level of front-line internal customer service to more than 4,000 cardholders company-wide by providing guidance on policies and procedures, resolving issues, and monitoring status to ensure timely resolutions.

Minimum Requirements

- BS Degree in Information Technology, Business Administration or a related field

- and 2-3 years of technology experience or an equivalent combination of related education and/or experience.

- General understanding of SCM processes and systems.

- Knowledge of reporting, software tools and applications.

- General understanding of design, structure, functions and processes and experience with database tools.

- Project/team experience as well as managing projects and resolving issues.

Preferred special skills, knowledge or qualifications:

- Proficient in Microsoft O365.

- Strong Experience with PowerBI, SharePoint and Excel.

- Experience in administering Enterprise Purchasing and/or Credit Card programs.

- Strong ability to analyze data, formulate conclusions, prepare reports, and provide recommendations.

- Strong customer service, communication, and decision-making skills.

Major Accountabilities

1. Manage and administer the company-wide Enterprise Purchase Programs with limited oversight: Credit Card, Per Diem, Fire Resistant (FR) Clothing, and various other enterprise vendor programs (e.g. Staples, GrubHub, Amazon).

2. Provide the highest level of front-line customer service by communicating and providing guidance on procedures, instructions, practices, and regulations, resolving routine, difficult, or unusual challenges, and monitoring status to ensure resolution.

3. Act as a liaison between company employees and banks and/or third-party vendors.

4. Manage communication from employees through multiple modes of communication (email/Teams/phone, etc.)

5. Provide support to employees for the Enterprise Purchase programs and policies, including researching and resolving problems, documenting processes and procedures, system setup and maintenance, and auditing.

6. Manage system access to vendor and purchase program applications and interface with IT and third-party vendors to find solutions/resolutions to technical issues/changes.

7. Compile, analyze, and summarize Enterprise Purchase Program data to create a wide variety of reports and presentations for management review.

8. Perform monthly identification and reconciliation of all outstanding Company Credit card transactions (i.e., missing expense codes, location numbers, or approvals).

9. Develop and maintain Enterprise Purchase Program processes, procedures, and policies, user guides, training materials and job aids..

10. Provide ongoing multi-mode (in-person, virtual, and recorded) training to employees.

11. Proactively initiate and participate in process improvement initiatives and projects to support Supply Chain and company objectives.

12. Process and distribute Supply Chain incoming physical mail weekly.

13. Maintain a digital mindset focused on process improvements and automations.