Student Intern, Customer Applications

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Position Description

Tucson Electric Power, one of Arizona’s leading utility companies, seeks an individual for the position of Customer Applications Student Intern in the Information Services department. We are looking for an energetic addition to our team to assist the IT Manager with vendor resource management lifecycle, and work on systems that support business processes across multiple departments and business units. This individual should have a strong interest in the field of Information Technology.

Position-Related Responsibilities

- Assists IS personnel interfacing with multiple users and external partners

- Assists with clients in the use of information technology and customer application systems

- Assist with reviewing work requests from clients and assist with estimates for work to be performed based on industry standard estimation methodology

- Participate in a team environment and assist with assignments as requested by the group or team lead

- Compile, clean, and analyze large datasets in Microsoft Excel using advanced formulas, pivot tables, and data validation to support reporting and operational decision-making

- Maintain Excel-based trackers for external service resources, including hours, deliverables, and reconcile entries against supporting documentation to ensure accurate reporting

- Create and maintain process documentation for the department (technical and non-technical)

Qualifications

- Pursuing a degree in Information Technology, Software Engineering, MIS or related discipline with an expected graduation date of May 2028 or later

- High level of interpersonal skills and the ability to protect highly sensitive and confidential information; Must be able to meet regular deadlines

- Demonstrate strong verbal and written communication skills

- Possess functional knowledge of Microsoft Office products including Copilot

- Be able to work independently as well as in a team environment

- Ability to handle multiple tasks concurrently

Requirements

- Must be able to work a minimum of 20 hours per week during regular business hours; and up to 40 hours a week during the summer and school breaks

- Student Interns must maintain the required hours for full-time student status, good academic standing at their college or university, as defined by the college or university and the GPA required for graduation by their college or university.

- Failure to maintain full-time status, good academic standing and/or the requisite GPA will result in Student Interns being deemed ineligible for participation in this program.

- Student Interns are employed on a temporary basis and are generally not eligible for some benefits; including holiday pay.

- Scheduling of work hours and assignments should be made taking into consideration that Student Interns are students first and employees second.

Technical

Skills

- Functional knowledge of Microsoft Office products

- Experience with Windows OS

- Experience with Java, C++, .NET, Python, HTML or SQL (optional)