Staff Customer Support/Owner Relations

At Devon, we will offer you a career full of energy and unmatched opportunities to solve today’s greatest challenges. Innovation, creative problem-solving and positive change happen when people step out of their comfort zone and think differently. Our values, workplace practices, wellness programs, benefits and compensation are aimed at helping employees manage their unique personal life and care for their families so they can focus on contributing to the fullest.

The Staff Customer Support Professional is responsible for serving as the primary interface for customer relations with interest owners and accounts payable suppliers, handling customer inquiries, investigating financial accounting inconsistencies, and ensuring adherence to operational guidelines for financial accounting support. The role works on priority concerns and partners with different departments such as accounting, finance, and technical support to tackle complex customer issues. The role reviews knowledge base articles and documentation for common accounting issues, and ensures the ticketing system is precisely and timely updated with inquiries until resolution. The role offers intermediate support and direction to customers on various financial procedures encompassing invoicing, payment handling, and reconciliations, ensuring customers receive comprehensive support and clarity in navigating financial transactions and processes.

- Serves as the primary interface for customer relations with interest owners and accounts payable suppliers and addresses inquiries from AP suppliers, interest owners, working interest partners, landowners, and other stakeholders.

- Collaborates seamlessly with colleagues in Accounting Departments, Land, and Division Orders to deliver prompt and excellent customer service to external stakeholders, ensuring efficiency and satisfaction in financial accounting support.

- Addresses customer inquiries via telephone and email, provides assistance and clarifications regarding financial transactions, account balances, and billing statements, and ensures prompt and comprehensive resolution to enhance customer satisfaction.

- Cultivates positive relationships with contacts, prioritizes constructive communication, and serves as an informational hub for external inquiries by efficiently handling calls, channeling them to relevant internal contacts as needed.

- Handles customer inquiries regarding refunds, adjustments, or account modifications following prescribed procedures, ensuring accurate and timely processing while adhering to established protocols in financial accounting customer support.

- Works on priority concerns and partners with different departments such as accounting, finance, and technical support to tackle complex customer issues, ensuring efficient resolution and cohesive teamwork across organizational functions.

- Reviews knowledge base articles and documentation for common accounting issues, and ensures the ticketing system is precisely and timely updated with inquiries until resolution, facilitating efficient tracking and management of tasks and issues.

- Investigates inconsistencies within financial records, identifies and implements corrective measures to address customer concerns promptly, demonstrating a commitment to precision and ensuring the resolution of financial discrepancies in an efficient and customer-focused manner.

- Offers intermediate support and direction to customers on various financial procedures encompassing invoicing, payment handling, and reconciliations, ensuring customers receive comprehensive support and clarity in navigating financial transactions and processes.

- Upholds exemplary customer service protocols and operational guidelines to deliver outstanding experiences to financial accounting clients, offering dedicated support and participating in on-call rotations, guaranteeing seamless assistance even during weekends and after-hours for continuous client support.

Education

- High School Diploma/General Education Diploma (GED)/Higher Secondary education and/or commensurate work experience is required. Bachelor's Degree in Business Administration, Oral & Written Communications or any other related discipline is preferred.

Experience

- 3+ years of relevant experience, preferably in areas such as Customer Service, Helpdesk Support or a related field. Industry experience is preferred.

Certifications

- Microsoft Certified - Customer Service Associate (Microsoft 365) (preferred)

Competencies

- Oral & Written Communication

- Results Oriented

- Active Learning

- Digital Literacy

- Business Acumen

Skills

- Remote Assistance Tools

- Helpdesk Ticketing System

- Customer Relationship Management (CRM)

- Customer-Support

- Troubleshooting

- Financial Accounting

- Documentation Procedures

- Data Protection

- Root Cause Analysis (RCA)

Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

For more information on Equal Employment Opportunity, please follow these links:

EEO is the Law

EEO is the Law Supplement

Pay Transparency Provision