Customer Support Agent

Current ENMAX employees are encouraged to apply through their internal Workday access.

This position is a pilot project. We are seeking candidates who are interested in shaping this new position.

We are looking for Customer Support Agents

to join our team. This is a 6-month limited-term position for a pilot partnership between ENMAX Power's Customer Experience team and Control Centre Operations. As ENMAX Power's first point of contact, this role provides real-time support and resolution of customer inquiries with professionalism and genuine commitment to customer service.

This position requires strong problem-solving skills and understanding of ENMAX's operations to effectively triage inquiries to appropriate subject matter experts. This role is essential to improving accessibility while enhancing the ease of interaction for our customers.

Education Required

Qualifications & Experience

Competencies

ENMAX Values

– Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility, onsite massage, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Customer Service Representative Level B (Current CUPE 2025 rates)

$55,427.37 - $58,879.18 - $62,350.83 - $65,802.65 - $69,274.30

In office - 141 - 50th Avenue SE, Calgary, AB

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

Please visit our careers page to learn more about other opportunities at ENMAX Corporation.