Customer Support Specialist - Manufacturing

About Us

Universal Metrics, LLC (UMI) is a growing metal fabrication company that combines job-shop creativity with the capacity to handle both small- and large-quantity manufacturing. Our corporate facility is located in Menomonee Falls, Wisconsin, with our mobility division based in New Berlin, Wisconsin. We partner closely with our customers to deliver high-quality, American-made, pre-fabricated parts and products engineered to endure demanding applications.

Customer Service Representative

We’re looking for a Customer Service Representative who is more than just a problem-solver — we want someone with the right computer skills, personality, attitude, and genuine interest in this work. This role is central to creating a great customer experience by handling inquiries, orders, and service needs with accuracy and professionalism.

What You’ll Do

- Respond to customer inquiries, orders, and concerns promptly and professionally.

- Enter and manage orders accurately across multiple channels (phone, email, fax, website).

- Provide quotes, timelines, and product details while coordinating with production to ensure on-time delivery.

- Support sales and operations teams with updates, documentation, and customer follow-up.

- Maintain accurate records and contribute to reports that improve customer satisfaction.

What We’re Looking For

- Computer skills/literacy: Comfortable with Microsoft Office and quick to learn ERP or other systems.

- Personality/temperament: Professional, clear communicator, able to stay composed under pressure.

- Attitude: Positive, dependable, and willing to go the extra mile for customers and teammates.

- Desire: Someone who truly wants to be in customer service and takes pride in doing this work well.

Nice to Have

- High school diploma required; bachelor’s preferred.

- 3–5 years of customer service or administrative experience (or equivalent).

- Strong organizational and problem-solving skills.

If you thrive in a fast-paced environment and enjoy helping people, we’d love to hear from you.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person