Sr. Stakeholder Process Specialist I

Flexible Work Arrangement: Hybrid

The (Senior/Lead) Stakeholder Process Specialist provides training, coordination and process support for PJM's member committees and other PJM stakeholder groups. The (Senior/Lead) Stakeholder Process Specialist works with PJM Management to develop and implement strategies to build effective stakeholder support for issues that are considered in the PJM stakeholder process. The (Senior/Lead) Stakeholder Process Specialist is responsible for assisting the Manager, Stakeholder Process and Engagement and Stakeholder Affairs leadership with the maintenance of the PJM Stakeholder Process Manual, identifying and implementing efficiencies to the stakeholder process, and educating internal staff and stakeholders on PJM's processes and procedures. The (Sr./Lead) Stakeholder Process Specialist serves as a subject matter expert for PJM's stakeholder process and corresponding Manual 34 rules. The (Senior/Lead) Stakeholder Process Specialist possesses a working knowledge of current issues in the PJM stakeholder process, demonstrates critical thinking, and provides support for issue navigation through PJM's stakeholder process. The (Sr./Lead) Stakeholder Process Specialist also provides support for related tools and logistics.

- Support / Develop and implement processes and tools to ensure timely and accurate performance of all aspects of the PJM stakeholder process.

- Assist / Lead in the development and communication of effective strategies that support the continual evolution of the PJM Stakeholder Process.

- Support PJM stakeholders, committees and internal functions to effectively address emerging issues.

- Develop and maintain a working knowledge of current issues in PJM's stakeholder process.

- Coach PJM staff (committee chairs, facilitators, and/or secretaries) on PJM's Stakeholder Process Manual, effective facilitation techniques and the relevant tools/systems available.

- Support / Lead the selection, development, and maintenance of training materials and guides on effective facilitation for PJM employees.

- Support / Lead in the development and maintenance of documentation, reference materials and webpage content addressing PJM's stakeholder process for PJM employees and stakeholders.

- Demonstrate the ability to present complex issues to senior management and stakeholders in support of a collaborative decision making process.

- Serve as chair, secretary or facilitator for PJM member committees and other PJM stakeholder groups as needed.

- Support / Administer the Voting Application – including the development of requirements for further enhancements and rigorous testing of all application changes.

- Support / Administer the PJM Issue Tracking Management System - including the development of requirements for further enhancements and rigorous testing of all application changes.

- Provide technical and user support for the stakeholder process related tools including the Voting Application, Roster Manager, and Issue Tracking.

- Support the logistics, planning and coordination for PJM stakeholder meetings and other related events.

- Demonstrate subject matter expertise with respect to Manual 34: PJM's Stakeholder Process and effective in supporting / providing procedural guidance.

- Apply critical thinking to understand the unique nature of complex industry issues and support their navigation through the PJM stakeholder process.

Required

Characteristics and Qualifications:

- Bachelor's degree in Political Science, Business Administration or equivalent work experience

- Experience using effective verbal and written communications skills

- Ability to apply economic and statistical theory to complex market problems

- Ability to visualize and solve complex problems

- Experience with the PJM stakeholder process, committee meeting format as well as voting procedure

Preferred

- Experience with PJM operations, markets, and planning functions

- Experience with industry issues as they apply to the PJM stakeholder processes

- Experience with the PJM Stakeholder Process and PJM Agreements and Tariffs, especially as they apply to the PJM Stakeholder and Membership Application Processes

- Experience with the PJM stakeholder process, committee meeting format as well as voting procedure