Process Specialist II

Process Specialist II

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to – making net zero a reality.

Role Overview

The Process Specialist II will have a vital role that is strategically aligned to support the field personnel with non-technical and technical documentation related to Service Execution. Responsibilities will also include managing, coordinating, and adapting the processes and procedures from the conceptual stages of draft to published within the various Quality Management System(s).

World Class EH&S performance is critical to the success of Mitsubishi Power Americas; therefore, safety is our number one core value. At Mitsubishi Power Americas, safety is everyone’s responsibility – every day, everywhere. We strive for continuous improvement and are committed to providing a safe work environment. Safety can be achieved through proper education, training, use of protective equipment and by following safety rules, regulations, standards, and laws. Each employee is responsible for understanding and practicing appropriate safety procedures, at ALL times. Working safely is a condition of employment to the duties.

Key Responsibilities

- Responsible for the creation and maintenance of non-technical and technical documentation.

- Partner with the key stakeholders to produce world-class documentation.

- Lead cross functional activities with regards to technical documentation primarily with the field personnel, quality, and data integration teams.

- Provide frame knowledge and support to the team for document requests and projects.

- Assist the Service Execution Team and others in drafting user-facing content.

- Interpret business processes, process narratives, and configured system to determine the simplest set of instructions for completing a specific task.

- Create, edit, proofread, and publish procedural instructional documentation.

- Participate in process and system demonstrations.

- Conduct technical reviews of documentation to ensure accuracy.

- Master and develop processes that enhance efficiency.

- Manage with minimal oversight, in a fast-paced, frugal environment with multiple stakeholders and constantly developing priorities.

- Work with direct leadership to maintain departmental document controls systems to drive improved business performance and customer satisfaction.

- Conduct and lead efforts in cross department coordination activities, in larger business processes, where Service Execution is a supplier, coordinator, or stakeholder.

- Assist users with any questions related to document controls software, creation, and practices.

- Fully understand export control and current ISO standards as they apply to document control and support compliance and initiatives, including, but not limited to internal and external audits.

- Provide Management with ad hoc reports, flow charts, procedures, work instructions, and related forms as needed.

- Utilize technology to enhance work efforts and prepare reports that represent data obtained through a variety of platforms.

- Maintain an organized document control/archival system per department and corporate standards.

- Must take a proactive approach to controlling (and escalating as necessary) risk-related issues that could jeopardize the integrity of department data, procedures, or processes.

- Actively engage in the continual improvement of processes and procedures.

- Adhere and implement branding initiatives as directed by corporate and the Marketing and Communications team.

- Travel to site to perform assessments of process effectiveness, as required.

- Participate in training courses and programs as they relate to overall business and personal development.

- Overnight travel (less than 10%) by land and/or air.

- Perform other such duties as may be required.

Other Duties and Responsibilities

- Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.

- Participate in proactive team efforts to achieve departmental and company goals.

- Contribute to building a positive team spirit.

- Communicate effectively with subordinates and management at all levels.

- Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.

- Comply with all company policies and procedures.

- Engage in conflict resolution, on an as needed basis.

- Maintain the highest degree of honesty, integrity, and professionalism at all times.

Requirements

- Bachelor’s degree in a relevant field such as instructional or educational technology. Technical Writing Certificate, or 5+ years experience working on Mitsubishi Power machines.

- Extensive experience creating end-user documentation; however, field experience will suffice.

- Exceptional writing, line editing, and copy editing skills.

- Proficiency with a variety of development, authoring, and content management tools.

- Ability to read, analyze, and interpret general business metrics and procedural documentation.

- Ability to effectively present information and respond to questions from groups of managers, clients, customers, suppliers, and the general public.

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

- Knowledge of database, project management, spreadsheet, and word processing software, and electronic mail.

- Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint, OneNote, Outlook) Software and Document Management Software.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk and hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is occasionally exposed to toxic or caustic chemicals. The employee’s working environment may be loud. The employee may be required to adhere to Mitsubishi Power and customer safety procedures including but not limited to, the use of personal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection).

Why Should You Apply?

- Excellent Benefits (Medical, Dental, Vision & 401K Matching).

- Excellent development programs and advancement opportunities.

- Tuition reimbursement and on-the-job training.

- Paid vacation, sick time, and holidays.

- Committed to quality products and services.

- Great working environment and culture.

- Employee Appreciation Programs and Events.

EEO Statement

Mitsubishi Power Americas, Inc. is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.