Sr SCADA Operations Technician I

RWE Americas, LLC To start as soon as possible, full time, permanent Functional area:

Engineering

Remuneration:

Exempt

The

Senior SCADA Operations Technician I

provides advanced technical support for plant control and SCADA systems across multiple sites, serving as the primary point of contact for assigned locations or regions. It leads Tier 1 support and triage activities, ensures service-level compliance, and resolves complex or recurring technical issues by working closely with engineers, developers, and OEM vendors. The role also focuses on improving support processes through documentation, knowledge management, tool development, and root cause analysis, while contributing to continuous improvement initiatives. In addition, it provides technical leadership and mentoring to junior staff and requires strong knowledge of SCADA platforms, industrial automation, networking fundamentals, and coordination across SCADA, IT, and engineering teams.

Role Responsibilities:

- Lead support for a group of sites or systems, providing advanced troubleshooting and mentoring junior technicians.

- Own triage workflows and ensure SLA adherence across Tier 1 support queues

- Coordinate directly with developers, engineers, and OEM vendors to resolve persistent technical issues.

- Drive process improvements in SCADA ticket handling, knowledge management, and documentation.

- Collaborate on tool enhancements (e.g., dashboards, alerting tools) to increase system reliability.

- Participate in root cause analysis and continuous improvement for recurring plant control issues

- Expert in platform-specific plant controls workflows and support processes. Provides advanced diagnostics and technical resolution.

- Solves complex plant control system issues involving networked devices and data integrity.

- Coordinates across SCADA, IT, and engineering teams to drive issue resolution. Acts as a point of contact for specific sites or regions.

- Provides task leadership and mentorship to junior specialists and technicians.

Job Requirements and Experiences:

- A Bachelor’s degree and/or a minimum of 5 years of experience

- SCADA Systems: GE, Vestas, SGRE, Ovation, Wonderware, Rockwell, etc.

- Basic understanding of SEL equipment and substations.

- Knowledge of basic networking and topologies.

- Knowledge of using/managing ticketing systems such as Jira, ServiceNow, etc.

- Data visualization and reporting capabilities

- Understanding of energy management strategies

- Familiarity with industrial automation systems (preferred)

Physical Requirements:

- Ability to push/pull/lift tools and equipment weighing up to 50 lbs.

- Ability to work safely in extreme environments (hot sun, cold, etc.)

- Ability to walk, climb, and stand extensively during the workday

- Knowledge of and experience with the use of hand and power tools

- Knowledge of environmental and safety policies and procedures

- Ability to work within tight deadlines

- Ability to work independently and as part of a team

- Ability and willingness to travel to and from job sites as assigned

- Strong interpersonal skills, with ability to manage customer relationships

- Demonstrated desire to learn about the Company and the renewables space

- Excellent proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook) and Teams

- Strong leadership and communication, and ability to meet deadlines.

- Strong organizational skills and ability to coordinate multiple tasks and deliverables.

- Ability to multi-task, while working independently and as part of a team

- Motivated self-starter, goal-oriented, and strong problem-solving abilities

- Proven ability to empathize, build relationships, and effectively communicate with people from a diverse set of backgrounds

- Responds well to direction, is easy to challenge and develop, and is coachable

- Is detail-oriented, has strong business acumen, and a sound understanding of business concepts

- This position is a hybrid 3-day office-based role with 15% travel and visits to other RWE Americas offices and field locations

- Must be able to sit, walk, or stand for long durations of time

Applicants must be legally authorized to work in the United States. RWE Americas is unable to sponsor or take over sponsorship of employment visas at this time.

Pay range:

The annual base salary range for this position in Illinois is $140,000-$153,000. The listed salary range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only. RWE considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s education & work experience, training & certifications, and key skills as well as market and business considerations at the time of the offer.

Benefits offered:

Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. Eligible employees also participate in short-term incentives, in addition to salary.

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Any questions?

Contact HR:

rwe_americas_recruiting@rwe.com

We look forward to meeting you. Of course, you can find us on LinkedIn, Instagram, Facebook, YouTube and Xing, too.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RWE Americas, a subsidiary of RWE, is a US-based energy company that is helping to meet the growing demand for energy across the United States. Backed by RWE’s 125-year global legacy of managing diverse power assets, RWE Americas operates approximately 13 GW of power projects across 27 states. With a talented workforce of 2,000 employees, RWE Americas develops, constructs and operates wind, solar and battery storage projects that safely deliver affordable, reliable electricity to our customers. Committed to responsible development, RWE Americas invests in local and rural communities, creating jobs and partnering with stakeholders to support and strengthen the places where we live and work. Learn more about how RWE Americas is generating impact at americas.rwe.com.

At RWE Americas, we foster a culture defined by our Essential Behaviors – Have Courage, Create Impact and Actively Collaborate. We encourage bold thinking and continuous learning, and we value ownership, resilience and inclusion in everything we do. When you join us, you become part of a team that supports your development, respects your contributions and celebrates shared success. This is a place where you can grow your career and make a meaningful difference.