Sr. Director of Retail Technology, Customer Applications

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The Sr. Director of Retail Technology – Customer Applications will work across various business units to design, implement, and support business technology solutions that continuously enhance Vistra’s capabilities of acquiring, servicing, and retaining customers.

Formulate a long-term strategic plan and business capabilities roadmap that aligns with Vistra Retail’s strategies and objectives

Be a business technology thought-leader; identify and deliver incremental business through new/enhanced business technology

Job Description Key Accountabilities

- Continuously collaborate with business and technology agile teams to ensure business prioritization; drive teams and other leaders to deliver solutions consistent with the long-term strategy and roadmap

- Manage and deliver secure, reliable, efficient, and effective business technology services

- Drive toward future-state architecture principles: loosely-coupled services/micro-services, cloud architecture/SaaS when appropriate, scalable, secure, and cost effective

- Develop high performing team members capable of growing the business and delivering strategic initiatives

- Develop, maintain, and actively communicate a multi-year plan (3+ years) with discrete, tangible, and achievable objectives

- Serve as point of contact for technology partners/vendors; maintain professional relationships with key vendors, and drive negotiations where required

Education, Experience, & Skill Requirements

- Bachelor’s degree with 10 or more years of relevant business experience with at least 15 years specific to systems planning, design, and implementation

- Proven management and leadership skills for large, enterprise-wide initiatives

- Superior collaboration, communication, interpersonal, and negotiating skills

Key Metrics

- Customer Satisfaction – Call Centers and Web/Mobile

- Project Delivery – Defined defect rates, on budget delivery of project, on schedule delivery of project, business satisfaction score with project delivery (to business requirements and outcomes)

- Operations / Systems Availability - % Systems Availability as defined by standard practice

- Recruiting – Ability to recruit and on-board the right resources in timely manner

Job Family

Information Technology

Company

Vistra Corporate Services Company

Locations

Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today! If you currently work for Vistra or its subsidiaries, please apply via the internal career site. It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.