Director, Retail Store Operations

OVERVIEW:

Reporting directly to the Senior Vice President & General Manager, Quickie, the Director, Retail store Operations will be responsible for developing and driving operational excellence and training for the global retail business. With a well-documented record of success as an accomplished retail operations leader in the retail convenience industry, you will manage the existing retail business, develop the operational processes and policies, and support and contribute to training programs to engage our customer journey.

RESPONSIBILITIES:

Operational Process & Policies

- Manage store transitions with partners from across the organization.

- Manage operations to ensure effective execution of programs in-store to meet sales and profitability expectations.

- Develop operational processes and policies to drive efficiencies.

- Create initiatives that are best practices.

- Accountable for proper control systems and compliance, including standards, human resources, workplace health and safety, along with other legislative requirements.

Team Leadership

- Manage team of Territory Managers in Eastern Ontario and Quebec.

- Provide regular and ad hoc coaching to team members based on structured goals and day-to-day challenges.

- Quickly and professionally address any performance or personnel concerns.

Store Leadership

- Recommend and advise on real estate locations and budgeting pro-formas.

- Accountable for achieving financial results in retail stores.

- Lead business planning and forecast meetings for the division.

- Manage promotional flows and drive margin opportunities.

- Recruit, develop and motivate retail store teams.

- Identifying opportunities in existing retail operation. Take action and make necessary adjustments or changes where accountable. Make recommendations for change or improvement, in collaboration with data and feedback from relevant partners.

Expense Management

- Determine annual goals based on sales revenue, competitive changes and store changes.

- Monitor and maintain annual/quarterly and monthly plans to drive profitability through operating expense management.

Communication

- Develop robust communication vehicles to disseminate key information and directives.

- Organize and manage weekly store.

- Ensure that the business communicates objectives or business updates/changes to cross-functional partners, internal and external teams.

- Develop and manage the retail calendar for all activities, including marketing, events, product flow, and openings.

- Assess and identify opportunities to impact customer.

- Develop training materials to drive revenue and motivate teams.

- Training focus on customer service and leadership development.

- Create and implement customer service strategies, plans and materials to set the standard for all store staff.

Reporting

- Create store KPI's, monitor and develop reporting mechanisms.

- Evaluate performance drives to enhance revenue.

- Collaborate with Finance and lT to ensure all reporting is efficient and effective.

EDUCATION, SPECIALIZED KNOWLEDGE & SKILLS:

- Minimum 5 years of experience as a Retail Director or in a senior retail operation role.

- Strong competency with systems, operations, training and development.

- Builds collaborative relationships, fostering trust and valuing differences.

- Experience managing a fast-growing business, including store openings.

- Thorough understanding of grocery retail processes and store operations.

- Knowledge of the competitive retail environment & fuel business.

- Strong financial acumen and the ability to manage P&Ls, revenue plans and drive profitability.

- Effectively translates data into actionable insights.

- Ability to communicate effectively in both official languages is preferred.

OTHER:

- Demonstrates integrity and honesty, is a role model for others.

- Excellent interpersonal skills, open and transparent with an ability to communicate with all levels.

- Strong verbal and written presentation skills.

- Passion for retail and driving results.

- Available to travel extensively across the business frequently. Must have access to a vehicle and a clean driving record.

WHY JOIN THE QUICKIE TEAM?

- Learn and collaborate with the best in the industry.

- Supportive colleagues and leaders who are passionate about providing exceptional service.

- Competitive compensation package.

- 3 weeks vacation to start.

- Complete benefits program including health, medical, dental, and life insurance.

- RRSP plan with Company match from day one.

- “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.

OUR CORE VALUES:

As a potential new colleague, it is important to us that when you consider a new opportunity, you understand a little about our company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.

- Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.

- Long-Term Focused - We value long-term success over short-term gains.

- Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.

- Do The Right Thing - We stand by our word and do what's right.

- Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.

- Ever Evolving - We embrace positive change and always seek to improve.

Quickie is a Canadian-owned, modern retail store with a customer-centric approach to convenient shopping. We have been a part of communities in Ontario and Quebec for over 50 years. In 2021, we joined MacEwen Petroleum, one of Canada’s leading independent petroleum and convenience store companies.

The Company's continuing success is based on each one of our Quickie employees and retailers living our core values. First and foremost is our commitment to taking care of our customers.

Before an offer of employment is extended, a minimum of two business references will be required and candidates must complete pre-employment testing which comprises a criminal record check.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodation during the recruitment process.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This posting is for a vacant position.