Orange & Rockland Utilities

Sr Analyst, Customer Meter Operations Credit & Collections

United States

$95,000-$130,000

On-site

Oil and Gas

About This Job

Overview

Under the general supervision of the Manager of Credit & Collections(C&C), the Sr Analyst provides technical and analytical support related to all C&C computer systems and platforms, with a focus on all company arrears management programs and administration. Candidate will be responsible for assisting in the monitoring of all customer arrears, from initial startup through final billed accounts. Candidate will also be expected to develop and implement new and creative approaches to the collections process. Candidate will provide guidance to the Customer Service Organization on Credit & Collection policy. The Sr Analyst will have responsibility for all regulatory and corporate reporting of arrears programs across O&R and RECO companies.

Responsibilities

Core Responsibilities

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Responsible for creating, maintaining, validating and updating collections reports for internal and external use

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Responsible for the development and maintenance of computer system operating procedures for C&C programs.

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Prepares reports for use by all departmental and executive staff regarding corporate arrears and collections as necessary.

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Assist in the development and deployment of all new customer outreach programs via the C&C Dashboard. Assist in additional data analytics and enhancements to our C&C Dashboard and future expansion as needed to support the business.

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Commitment to the Way We Work Principles and adhere to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety, Equal Employment Opportunity, and security.

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Ensures implementation of company safety, health, and environmental programs for all employees in the group. Follow all approved company policies and procedures.

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Assist in the collections of delinquent gas and electric accounts including bankruptcies and accounts moving into final collections

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Monitor Arrears population, resolve credit related inquiries and disputes and negotiate terms and conditions on customer arrears.

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Maintain databases, spreadsheets, graphs and other tools to enhance collections strategies as directed.

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Assist in the preparation month-end reports, status updates for monthly departmental progress report, KPI goals, and other regulatory reports as required.

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Participate in the Companys Storm Plan as assigned by your Manager and department.

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Perform other assigned tasks as assigned by the C&C Manager and Section Manager CM&TO.

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Develop, implement, and revise reports required by all regulatory agencies as directed.

Qualifications

Required Education/Experience

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Master's Degree and Minimum 2 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or

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Bachelor's Degree and 3 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or

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Associate's Degree and 4 years Related work experience or equivalent technical background in customer service, collections, or data analytics. or

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High School Diploma/GED and 5+ years Related work experience or equivalent technical background in customer service, collections, or data analytics.

Relevant Work Experience

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Demonstrated work experience with some element of the collections process within the utility industry or at an outside corporation, required.

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Strong analytical problem solving skills, required.

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Well organized, detail oriented, ability to handle multiple assignments and meet deadlines, required.

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Strong Microsoft Office skills to include Microsoft Word, Excel and Power Point, required.

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Excellent oral and written communications skills, required.

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Demonstrated working knowledge of company systems such as CC&B, Data Analytics platforms, SQL Query Applications, preferred.

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Knowledge of utility collections methods and analytics, preferred.

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Work or experience in customer service andor customer accounting areas, preferred.

Licenses and Certifications

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Driver's License Required

Additional Physical Demands

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The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

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Must be able and willing to travel within Company service territory, as needed.

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