Sr. Advisor, Digital Marketing & Communications

Highlights of the job

EPCOR is hiring a full-time Senior Advisor, Digital Marketing & Communicationsposition and reporting to our US Corporate office in Glendale, Arizona.

Working in our Public Affairs group, this position is responsible for managing EPCOR’s internal and external digital media initiatives and platforms in the United States. This position also plays a key role guiding digital and social media for EPCOR’s Canadian operations outside of Edmonton, AB.

The Senior Advisor reports to the Senior Manager of Public Affairs and is accountable for ensuring digital marketing and communications effectively enhance the profile, reputation and image of EPCOR while meeting brand standards.

Responsibilities of the position include developing digital communications strategies and content that assist in meeting the company’s business objectives, collaborating with the broader team, internal stakeholders and community partners to achieve the desired objectives.

The position’s responsibilities include, but are not limited to, developing and executing social media campaigns that align with the annual editorial calendar and key business objectives; social media monitoring and support; analytics and competitive analysis; serving as the US-based lead for intranet and extranet initiatives; ensuring alignment and integration with EPCOR’s intranet and extranets; managing digital/e-mail marketing campaigns, and building EPCOR’s social community and brand awareness.

What you’d be responsible for

Selecting and using appropriate communications channels to engage customers and stakeholders.

Ensuring all social and digital media content and materials adhere to brand guidelines and effectively reflect EPCOR’s identity, mission and values.

Assisting with the development of proactive issues management strategies and ensuring timely social and digital media support in response to emerging issues, incidents or crises.

Developing and implementing communications and strategies to build employee engagement, including the daily management of EPCOR’s intranet-based employee news source.

Enhancing customer satisfaction through the development of customer-facing social media, marketing and advertising and website materials.

Guiding creative resources and vendors, such as photographers, graphic designers and other consultants.

What’s required to be successful

Other important facts about this job

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do it.

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