Sr. Account Coordinator - Export

Contexte et environnement About TotalEnergies

TotalEnergies is a major energy company, which produces and markets fuels, natural gas and low-carbon electricity. Over 100,000 employees are committed to better energy that is safer, more affordable, cleaner and accessible to as many people as possible. Active in more than 120 countries, TotalEnergies ambition is to achieve carbon neutrality by 2050 or sooner. The US Government is engineering a major transformation of the US economy with ambitious goals to cut GHG emissions in half by 2030 and reach net-zero emissions by 2050.

What We Provide

TotalEnergies offers a robust comprehensive benefits package available to employees on the first day of hire. These benefits include but are not limited to generous PTO, medical, dental & vision care, HSA with company contributions, health FSA, commuter benefits or paid parking, 401(k) plan with employer match, pension plan, life & accident insurances, generous parental leave, education assistance, fitness subsidy and more.

TotalEnergies American Services, Inc. provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability or any other category protected under applicable federal, state or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

TotalEnergies believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

International Consideration

TotalEnergies regrets that it is unable to sponsor employment Visas or consider individuals on time-limited visa status for this position.

Activités

- Complies with all site safety policies and practices, Polymers Americas safety activities and objectives. Demonstrates safety as a core TOTAL value.

- Order entry process into SAP, order availability check, quota check, credit check, removal of delivery blocks, delivery note processing, batch selection process, carrier selection, goods issuing and invoicing for all orders in an accurate and timely manner. Create picking tickets and bills of lading for warehouse/terminals not online. Provide certificates of analysis and faxed invoices. Process credit and debit memos and Proforma Invoices. Review Commercial Invoices and all export documents for accuracy. All work is performed in compliance with SOX regulations.

- Run reports (i.e., Order Report, Delivery Report; Export report for auditing “ZVUSEXPORTAUDIT” STO report “ZVUSEXPORTAUDIT_STO”, MD04, etc.) to manage order shipment status and fulfillment and to comply with Business Rules.

- Reconcile inventory at end of each month and provide reports to Operations Accounting by the deadline agreed upon.

- Coordinate new customer set-up with sales, logistics and credit. Maintain customer master data in SAP.

- Develop a good working knowledge of the business. Provide technical information (data sheets/MSDS) and coordinate technical assistance to existing and potential customers. Work with pricing coordinator, credit representative, freight forwarder, customer, and/or salesperson to reconcile invoice pricing discrepancies, while following or adhering to established Business Rules.

- Ensure compliance with foreign and domestic laws and regulations, advising management of their impact on profitability and customer satisfaction.

- Maintain effective communication with internal and external customers, including Customers, Sales Personnel, Management, Credit, Technical Service, Plant Shipping, Logistics, Demand Planning, Third Party Warehouses/Distribution Centers, Pricing Coordinators, and the like. This communication is necessary to increase efficiency, exceed customer expectations, to anticipate and/or resolve conflicts, and to comply with established Business Rules.

- Maintain accurate customer files. Follow up on some Importations.

- Provide complete, accurate, and timely feedback to all customers, while maintaining a business awareness of the financial goals of the product line and TOTAL and safeguarding proprietary information. Perform miscellaneous job-related duties as assigned (i.e., attend staff, departmental, and/or replenishment team meetings).

Profil du candidat

Education/Experience:

- Bachelor’s degree with an emphasis in Business or Supply Chain

- Minimum of 3 years of industry experience

Skills:

- Proficient in SAP and Microsoft office applications.

- Strong knowledge of export, import, and domestic laws and regulations.

- Ability to manage multiple tasks simultaneously, conduct detailed analysis, and provide actionable recommendations.

- Excellent written and verbal communications skills.

- Exceptional customer service, interpersonal, and organizational skills.

Informations supplémentaires

TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.