Solar Service Manager

About Atma Energy

Atma Energy’s mission is to build a world connected by clean, resilient energy solutions.

Founded in 2020 and headquartered in San Antonio, our team came together with one goal: todo the most good with the skills we have.

We design and support residential, commercial, and utility-scale solar systems, combining

engineering expertise with innovative energy technologies.

A major part of our mission today is helping homeowners who have been abandoned by their solar installers. Thousands of solar systems across Texas are no longer supported due toinstaller bankruptcies or companies exiting the market. Atma Energy is stepping in to restore service, diagnose system issues, and ensure homeowners receive the reliable clean energy theywere promised

Job Overview

The Solar Service Manager is responsible for leading service operations within their assignedTexas region. This role oversees service intake, technician coordination, troubleshootingescalation, and customer communication for residential solar systems.

The Service Manager will manage two field technicians, coordinate service calls, and ensure that all service requests are resolved efficiently while delivering a high-quality customer experience.

This role is ideal for someone who has deep solar troubleshooting experience and enjoys solvingcomplex system issues while building a high-performing service team

Key Responsibilities - Service Operations

- Manage all incoming solar service request within your assigned region

- Diagnose and traige issues including inverter failures, monitoring issues, wiring faults, and production problems.

- Assign and schedule service calls to field technicians.

- Ensure efficient routing and technician utilization.

- Track service tickets from intake through resolution.

- Maintain high service completion rates and response times.

Field Team Management

- Manage 2 solar technicians within your region

- Provide troubleshooting guidance and escalation support

- Ensure technicians are properly scheduled and equipped

- Monitor technician productivity and quality of work

- Maintain weekly service quotas and performance targets

Customer Communication

- Serve as the primary point of contact for homeowners during service requests.

- Provide clear communication regarding service timelines and findings.

- Help rebuild trust with homeowners whose original installers are no longer available.

- Ensure customers receive detailed explanations of system issues and repairs.

O&M Plan Coordination

- Schedule and manage annual Operations & Maintenance (O&M)

- Coordinate with technicians to perform system diagnostics, safety checks, and performance reviews.

- Provide homeowners with inspection reports and system performance updates.

Documentation & Reporting

- Maintain accurate records of service tickets and resolutions.

- Track technician performance and service metrics.

- Generate service activity reports for leadership

- Identify recurring system issues and recommend improvements.

Weekly Performance Expectations

Each Service Manager is responsible for maintaining minimum weekly service quotas for their region.

Responsabilities include:

- Managing technician schedules to meet service demand.

- Ensuring minimum completed service visits per week.

- Driving efficient service resolution.

- Maintaining high customer satisfaction.

Performance bonuses are paid for exceeding service quotas.

Required Experience

- 10+ years experience in the solar industry - 5+ years solar troubleshooting experience (inverters, monitoring systems, electrical faults, production issues)

- Experience managing field technicians or service teams

- Strong understanding of residential solar systems and components

- Excellent problem-solving and diagnostic abilities

- Strong customer communication skills

- Experience with service management or CRM systems

- Proficiency with Microsoft Office (Excel, Word, Outlook)

Compensation Base Salary: $24,000 per yearCommission / Performance Pay: $65,000 – $80,000 per year

Total compensation is based on service volume, technician productivity, and service quotasachieved. Top performers can exceed target earnings through bonuses.

Schedule

Monday – Friday

8:00 AM – 5:00 PM

Remote position with regional field coordination.

Why This Role MattersAcross

Texas, thousands of homeowners are left with solar systems that no longer have support.

Atma Energy is building the service infrastructure to restore trust in the solar industry byensuring every system continues producing clean energy.

As a Solar Service Manager, you will play a key role in bringing abandoned solar systems back tolife and helping homeowners realize the value of their investment.

Pay: From $24,000.00 per year

Work Location: Remote