Solar Scheduling Coordinator

About Lumina:

We're committed to working towards building a better future through sustainable energy. As the top-rated solar company in the Mid-Atlantic and one of the fastest-growing in the industry, we provide reliable solutions that save customers money and give them control over their energy needs. By joining our team, you’ll play a key role in delivering these impactful solutions while contributing to a cleaner, more sustainable future.

At Lumina, you’ll be part of a dynamic team where your expertise directly influences customer satisfaction and our company’s success. We prioritize innovation, professional growth, and making a real difference in the lives of our customers by helping them reduce costs and increase energy independence. Together, we’re lighting the way to a brighter tomorrow.

Lumina is looking for a Scheduling Coordinator to join our Inside Sales team. This role is crucial to our customer engagement efforts, as you’ll be the first point of contact for both inbound and outbound leads. You will educate potential customers, qualify leads, and schedule appointments for our outside sales team. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

In this role, you'll get to:

- Respond to inbound and outbound leads in a timely manner and manage an individual lead portfolio

- Answer customer questions and educate them on the benefits of solar energy

- Qualify leads based on location and site suitability using Google Maps and other tools

- Schedule appointments, manage reschedules, and update statuses in the system

- Maintain detailed records of customer interactions in the CRM platform

- Collaborate with the sales manager to improve conversion rates and scheduling efficiency.

- Consistently work toward achieving individual and team targets by maintaining a high level of productivity, organization, and customer engagement

- Track progress against key performance indicators (KPIs) and adjust strategies as needed to improve outcomes

- Maintain high-quality customer interactions to ensure a positive experience that increases engagement and retention

- Work collaboratively with the team to share best practices and refine outreach strategies.

- Attend meetings and training sessions to stay updated on industry trends, company updates, and best practices

- Continuously expand solar industry knowledge to provide valuable insights to homeowners

- Participate in outside events, trade shows, and community outreach programs to engage potential customers and generate leads

- Perform other related duties as assigned to support overall project and team success

On your first day, we'll expect you to have:

- Prior sales experience in a fast-paced, metrics-driven sales environment

- Proven ability to manage frequent inbound and outbound customer interactions efficiently and professionally

- Strong sales skills with the ability to build rapport, identify customer needs, and effectively communicate solutions

- Customer-centric approach with the ability to set realistic expectations and deliver exceptional customer experience

- Strong negotiation, presentation, and communication skills

- Strong technical proficiency with computer systems, including CRM and scheduling platforms

- Ability to quickly learn and navigate multiple software systems

- Strong organizational and time-management abilities to handle multiple projects and priorities simultaneously

- Self-motivation with a strong drive to achieve sales targets and goals

- Attention to detail and problem-solving skills for managing project workflows and customer needs

- Proven experience collaborating with cross-functional teams, managing resources, and ensuring smooth execution from sale to installation

- All positions at Lumina require passing a background check

- A valid driver’s license is required for all positions at Lumina

Additional Position Details:

In-office: Tuesday & Thursday

Remote: Monday, Wednesday, and Friday

Training: First two weeks on-site full-time

Salary: $45,000 annual base salary plus commission and eligibility for performance-based bonuses

Perks & Benefits

We’re committed to supporting our team both on and off the job. Here’s what we offer:

- Paid Time Off – 15 days of PTO, paid holidays, plus maternity and paternity leave

- Comprehensive Health Coverage – medical, dental, and vision insurance

- 401(k) with Company Match – helping you plan and save for the future

- Professional Development – industry focused training

Why Lumina? Joining Lumina is not just about finding a job; it's about finding a purpose. Here are some compelling reasons why you should consider working with us:

- A Meaningful Mission: At Lumina, we're on a mission to make the world a greener and better place. When you work with us, you're not just an employee; you're a changemaker.

- Community Engagement: We actively engage with our local community, giving you the opportunity to make a real impact and connect with like-minded individuals who share your passion for making a difference.

- Supportive Environment: We're not just colleagues; we're a family. Lumina Solar is a place where your ideas are valued, your growth is nurtured, and your well-being is a top priority.

- Endless Learning: In the ever-evolving field of renewable energy, you'll have the chance to learn, grow, and develop your skills, making every day a new opportunity for personal and professional advancement.

At Lumina, we are committed to fostering a diverse, equitable, and inclusive workplace where every individual is valued and respected for their unique perspectives and contributions. We believe in promoting an environment that welcomes people of all backgrounds, experiences, and identities, and actively work to remove barriers to ensure equal opportunities for all employees. We strive to create a culture of belonging and support, where innovation and collaboration thrive, ultimately helping us achieve our mission of providing clean, sustainable energy solutions to our communities.