Shipper/Receiver - RMA

Job Description Summary

The RMA Shipper & Receiver position involves receiving customer RMA products, accurate data entry, packing and shipping customer RMA products. This position requires the following proficiencies:

Job Description Essential Responsibilities:

- Perform basic tasks relative to material handling including but not limited to receiving, storing, packing, and shipping of RMA materials in accordance with process & procedures.

- Create shipments at carrier/customer portals (Shipping) – FEDEX, DHL, UPS, Purolator, etc.

- Perform Shipping transactions (Domestic and International).

- Create commercial invoices, packing slips, bill of landing.

- Maintain and file shipping records.

- Maintain pack up material stock for RMA repair shipments.

- Prioritize RMA receiving, pack up and shipping tasks based on urgency and commitments.

- Run daily report of ready to ship completed RMA repair and replacement orders.

- Inspect received RMA shipments for damage and report damages to RMA Coordinator(s) and Supervisor.

- Coordinate with internal and external teams on RMA shipments and instructions (including but not limited to arranging RMA pickup from customer site for order errors).

- Ability to interpret, investigate and take action on transaction inquiries from team members & communicates accordingly

- Promote and participate in Continuous Improvement, such as Lean Manufacturing, Kaizen and 5S principles and objectives etc.

- Pack up and stock service used products in appropriate shelving.

- Follow FIFO guidelines.

- Assist in physical inventory counts

- Keep workstation, tools and equipment in a neat and orderly manner

- Understand and comply with all Company, (EHS) Safety Rules and Regulations

- Engage and participate in a self-directed teaming environment

- Transport finished RMA repair and replacement orders to the shipping area.

Qualifications/Requirements

- High School Diploma or GED

- Minimum 1 year experience with MRP/ERP systems (SAP)

- Must be able to lift up to 40lbs

Desired Characteristics

- Minimum of 3 years related materials experience (shipping/receiving, inventory, WIP)

- Ability and willingness to work extended hours and weekends as required

- Proven computer skills (MS Outlook, Word, Excel)

- Self-motivated, detailed oriented and ability to prioritize workload to meet customer needs

- Team player, able to communicate and work co-operatively with all levels of the organization

- Flexibility to adapt to changing conditions and adjust to meet deadlines

- Demonstrated ability to work in a fast-paced multi-task, participative, team environment

- Excellent organizational, communication and management skills

Additional Information

Relocation Assistance Provided:

No