Vesta Foundation Solutions

Service Technician

Springdale, AR

Full-time

$41,600

About This Job

Company Overview

Vesta Foundation Solutions, a regional leader in the foundation repair industry, is seeking a Service Technician to join our team. In this role, you will travel to our customers’ homes on pre-set appointments to inspect and maintain existing systems we’ve installed for them and provide additional solutions they need to fix and protect their homes.

Summary

The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer.

Responsibilities

Service and Sales

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Examines work done by our company and determines if there is a potential problem to be remedied.

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Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home.

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Follows through with customers until all issues are resolved.

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Timely completes all paperwork/data entry and follow-up communication required for the appointment.

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Meets or exceeds their projected monthly Average Dollar Per Stop.

Quality Assurance

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When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.

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Reports any product or installations issues to the Production Manager.

Training & Development

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Attends the weekly service meeting and other required meetings.

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Participates in ride-alongs from the Service Manager and peers.

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Practices the appointment process and follows it every time.

Purpose. Mission, and Values

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Lives out the company’s purpose, mission, and values.

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Provides customers with a remarkable experience.

Requirements

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Knowledge of construction or related trades preferred.

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Knowledge of sales principles and practices preferred.

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Skill in operating equipment and power tools.

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Skill in operating a personal computer and programs.

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Ability to detect/recognize information in written materials or on a computer/tablet/phone screen up to 75% of the time.

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Ability to understand, speak, read, and write in English.

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Ability to lift or move up to 100 lb.

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Ability to move about and move to/from and work from the floor level or in crawl spaces.

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Associates or bachelor’s degree preferred and 1+ years of experience in sales, customer service, or related field OR a combination of education and experience that illustrates a proven track record in the field.

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A valid driver’s license, a safe driving record, and the ability to drive for the company

If you are passionate about helping homeowners protect their investments and have the skills we need, we invite you to apply today to become part of our dedicated team at Vesta Foundation Solutions!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

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401(k)

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Dental insurance

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Employee assistance program

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Health insurance

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Life insurance

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Paid time off

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Referral program

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Vision insurance

Schedule:

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Day shift

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Monday to Friday

License/Certification:

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Driver's License (Required)

Ability to Commute:

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Springdale, AR 72762 (Required)

Work Location: In person