Service Representative B Temp

Primary Purpose

To handle incoming telephone calls and route calls to appropriate areas and business office traffic prior to input in the Company Billing system. Provide quality customer service to the public regarding Company policies and practices.

Primary Duties

1 Communicates with customers, in person or by telephone, who request electric service account information and provides resolution to customers’ inquiry. Processes Consumer Orders to open, close and transfer accounts. Reports customer electric service problems and process payments by phone.

2 Directs customers and/or work to appropriate area using Company billing system.

3 Recognizes and escalates issues pertaining to the customer, system, and/or process to the PSR or management.

4 Delivers high quality customer service, resolves customer issues, and prevents unnecessary contacts.

5 Ability to support the testing of new technologies, processes, and procedures.

Job Scope

THIS IS A TEMPORAY ROLE THAT WILL REQUIRED IN-PERSON TRAINING.

Minimum Qualifications

Preferred Qualifications

Working knowledge of My Account, Call Management Systems (i.e., CMS) and Call Center Scheduling Software (i.e., IEX).

Benefits

Benefits

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.