Temporary Customer Services Representative I

This is a long-term temporary assignment with no end date determined.

Job Purpose

Provide excellent customer service and complete tasks pursuant to daily schedule. Receive and process customer payments, troubleshoot customer concerns, sell and support communications products, and support various Customer Services programs.

Specific Responsibilities

+ Answer questions and perform business relating to all utilities, including, but not limited to applications for service, online processes which may include third-party processors, rates, promotions, policies, and service rules.

+ Accept payments, accurately entering the transactions, and balancing end-of-day cash drawer.

+ Promote the use of and sell MPW communications services to customers.

+ Create and schedule service orders for field personnel based on customer needs within set parameters.

+ Troubleshooting for customer concerns/complaints of the following items: communications services, partial/no electric or water service, high bills, etc.

Other Responsibilities

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Process returned mail.