Customer Service Representative

Position Description: Job Overview:The primary function of a CSR is to provide exceptional support to our customers, take orders and bill out invoices. This is a full time, non-exempt position reporting to the Customer Service Department Manager.

Primary Job Duties:Engage with customers via telephone, email, or in person, offering expert support and information on our products and services.

Handle customer billing and cash deposits with precision and efficiency.

Collects and processes orders for new or additional products or services.

Demonstrate proficiency in filling propane cylinders if required, maintaining safety protocols at all times.

Able to lift up to 50 lbs.

Assist in sorting and distributing mail, contributing to efficient office operations.

Prepare deposits on weekends, demonstrating reliability and commitment to task completion.

Answer incoming calls and provide backup support to the receptionist as needed, ensuring seamless customer service.

Process driver tickets and invoicing tasks accurately and promptly.

Address customer inquiries and complaints, escalating issues beyond your scope of knowledge to the appropriate specialist or

staff member.

Maintain records of interactions with the customers in an organized manner.

Exhibit exceptional proficiency and accuracy with data entry, Proficient in MS applications.

Apply principles of customer services ethics and procedures.

Proficiency in administrative and documentation procedures.

Strong organizational and reasoning skills.

Versatile and willing to adapt to a situation with a customer.

Collaborate effectively with internal departments and supervisors to find solutions and resolve customer matters promptly.

Follow up with customers to ensure satisfaction with our services, maintaining our company's reputation for excellence.

Posses physical capability to stand or sit for extended periods, adapting to the demands of the role.

Thrive in high-stress situations, managing frequent interruptions and loud background noise with professionalism and

composure.

Exhibit excellent interpersonal skills, maintaining courtesy and friendliness towards customers and coworkers at all times.

Engage in regular interaction with peers on-site, fostering collaboration and teamwork through face-to-face meetings and

spontaneous conferences.

Demonstrate commitment to regular and reliable attendance, contributing to the smooth functioning of the department.

Operate with constant alertness and prioritize safety in all tasks, ensuring a secure work environment.

Fulfill any additional duties as assigned, contributing to the overall success and efficiency of the team.

Qualifications / Experience / Education:High School Diploma or equivalent.

Proficient in administrative and documentation procedures.

Strong organizational and reasoning skills.

Excellent administrative writing, reporting, scheduling, organizational, time management, and presentation skills.

Able to pass 7-year criminal background check.