Service Operations Manager - Power Generation

We are seeking an experienced Operations Manager for our Power Generation Department to oversee and enhance our operational processes. The ideal candidate will be responsible for ensuring efficiency, productivity, and quality across all operations while leading a talented team to achieve organizational goals. This role requires strong leadership skills, strategic thinking, and a commitment to continuous improvement.

Responsibilities:

- Oversee daily departmental operations to ensure efficiency and effectiveness.

- Manage collaboration with the parts team to support seamless service delivery.

- Supervise and support technicians, ensuring high performance and accountability.

- Champion department safety standards and compliance.

- Provide technical support to the Power Generation team.

- Manage shop operations, including workflow, resources, and performance.

- Oversee warranty claim processes.

- Coordinate technician training and professional development.

- Monitor and control department costs and budgeting.

- Manage fleet and equipment maintenance, including vehicles and load banks.

- Complete Job cycle safety check in the field.

- Budget preparation for fleet, shop and other company equipment.

- Conduct post-service follow-ups with customers to confirm service quality, gather feedback, and ensure a positive customer experience.

The company reserves the right to amend or revise responsibilities as necessary to adapt to changing business requirements

Qualifications

- Proven experience as an Operations Manager or in a similar leadership role within a relevant industry.

- Prior experience leading field service technicians required.

- Prior hands-on experience in servicing, maintaining and troubleshooting gensets considered a huge asset.

- Excellent leadership skills with the ability to inspire and motivate teams.

- Exceptional analytical and problem-solving abilities.

- Strong communication skills, both verbal and written, with the ability to interact effectively with both internal staff as well as and external customers.

- Ability to adapt to changing environments while maintaining focus on key objectives.

Compensation based on experience - competitive base salary plus eligibility for a performance-based bonus program

Job Types: Full-time, Permanent

Pay: $80,000.00-$100,000.00 per year

Benefits:

- Company events

- Dental care

- Extended health care

- Life insurance

- On-site parking

- Paid time off

- RRSP match

- Vision care

Experience:

- Operations Management: 1 year (required)

- Power Generation : 5 years (preferred)

- Employee Management: 5 years (preferred)

Work Location: In person