Services Manager - Technical Support Generator/Turbine Controls

# Job Description Summary

Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

# Job Description

Roles and Responsibilities

- Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.

- Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

- The following will be the main technical areas of focus and competence for support:

- GE Control Systems (Mark VIe/MarkVI)

- Operation knowledge of GE Gas turbine and steam turbine

- Knowledge on HMI software like Cimplicity will be added advantage

The following will be secondary technical areas of focus and competence for support:

- GE Excitation system (EX2100e/EX2100) and static stater system (LS2100e/ LS2100)

- GE OTArmor

Required Qualifications

- Bachelor's degree from an accredited university or college in engineering field other technical area and 2 years in generator or turbine controls Or high school diploma / GED with at least 6 years of experience in in generator or turbine controls.

Desired Characteristics

- Power generation experience.

- Experience with GE Control System products.

- Power Plant Controls Troubleshooting & Technical Support Experience.

- Experience working with global teams and previous global responsibilities

- Proficiency with computer tools (Excel, Word, PowerPoint etc.).

- Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results.

- Effective decision making skills that leads to long term customer & business success.

- Demonstrated strong interpersonal skills and ability to coach/mentor effectively.

- Strong agent of change with focus on executing efficiently in a complex, diverse and dynamic cross-functional global matrix organization.

- Demonstrated ability to drive solutions in a matrix organization and partner with a global network of stakeholders to deliver results.

- Proven track record of delivering results and leading teams in a dynamic business environment.

- Self-motivated, self-starter capable of remaining flexible to changing work priorities.

- Strong Organizational, Analytic, and problem solving skills.

- Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results.

- Strong decision-making skills.

Pay Transparency

The base pay range for this position is $86,700 - $144,300 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 10% performance bonus.

- The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

This posting is expected to close on Aug 25, 2025 or when suitable candidate identified.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

- Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.

- A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.

- GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

About GE Vernova Gas Power

GE Vernova’ s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

At GE, we are always searching for great talent. While we might not have an specific job for you today, we want to know about you when we do. As actual opening become available, you may be contacted to discuss a potential opportunity.

# Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

Application Deadline: September 30, 2025