Service Desk Engineer

Our goal is to provide a quality service to MYCON employees. Success in the Senior Service Desk Administrator role will be based upon meeting or exceeding employee’s support needs, maximizing productivity and minimizing downtime.

The Senior Service Desk Administrator's role is to take ownership of the company's desktop workstations, laptops, iPads, and phones environment. This involves supporting technical operations through escalations, resolving computer-related issues directly with employees, and overseeing the maintenance, patch management, and baseline configuration of all company-issued equipment.

This role is also required to keep and maintain the helpdesk ticketing system, assist with documentation, implement processes related to industry-specific software, and configure and install equipment at MYCON job sites.

Essential Functions:

Technical Skills:

Advanced Support/Troubleshooting experience with:

+ - Mobile Phones and Mobile Apps

- iPads and iPhones

- Site connectivity

- Productivity Software

- * Microsoft Office 365 * SharePoint * Bluebeam * Industry-Specific Software

- Virus and system health monitoring and remediation

- Desktop and laptop computer hardware and peripherals

- VPN and remote access

- Automation (Scripting, Silent Installs)

Intermediate support/Troubleshooting knowledge of the following:

- DNS and DHCP

- Microsoft Intune

- Active Directory and Entra

- Firewall, Switching, Routing concepts, and configuration

- Microsoft Server 2016 R2 and newer

- Virtualization technologies (VMware, Hyper-V)

- Cloud computing concepts

- Patch Management

- Baseline and Compliance Configurations

KNOWLEDGE, SKILLS, AND ABILITIES

QUALIFICATIONS

Required skills, but not limited to the following:

PHYSICAL DEMANDS