Service Technician

Position Name:

Service Technician

Position Summary:

Morrison Millwork Service Technicians are responsible for completing work associated with service requests and handling customer service interactions. Service Technicians ensure excellent customer service and create long-lasting customers through quality workmanship and a help-first attitude.

Service Technicians must maintain a solid working knowledge of all industry standards and practices and the company's products and services to support the organization and customers well.

Essential Roles:

Building relationships: Build and maintain strong relationships with customers and sales representatives through courteous service and a help-first attitude.* Providing Service Solutions: Diagnose issues quickly and correctly with a readiness to offer repair solutions; seek ways to improve service methods to build customer confidence.* Continuing Education: Work to be proficient in executing proven service methods for Morrison Millwork’s product portfolio; participate in ongoing professional and industry development; Maintain working knowledge of industry and company standards, regulations, and processes.*

Accountabilities:

Behaviors:

Other Position Requirements:

Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and