Customer Service Technician

Job Description:

Cherokee Metropolitan District has an immediate opening for a Customer Service Technician to join our team. This position will be full-time and support the district’s staff and operations of a water/wastewater quasi-municipal special district.

As a Customer Service Technician, you will be maintaining customer account records, responding to customer calls and in-office visits and coordinating with District staff members to process work orders. The successful Customer Service Technician will act as the face of Cherokee Metropolitan District and will have interpersonal skills including a positive attitude, ability to solve and reduce conflict and have good verbal and written communications skills. Essential Functions Customer Service Technicians will work under the direction of their department supervisor daily, including but not limited to the following:* Answer incoming calls and make some outbound calls

+ Permits

- Cut pavement

+ Water and sewer inspections + Disconnect lists + Title estimates + Incoming and returned mail + Paperwork for new accounts + 100% Documentation in customer accounts

Knowledge, Skills and Abilities* Knowledge in interpersonal skills such as conflict resolution and public relations. Position interacts with various individuals and groups both within and outside the District staff. Interacts with co-workers or supervisors within a Customer Service capacity. Interpersonal relationships are complex and subject to a high level of conflict and visibility.

Education and/or Experience and Qualifications (Required)* High School Diploma or equivalent

OR Any equivalent combination of education, training and experience.* Knowledge of computers and processing software such as Word and Excel programs for customer information, employee information or billing operations.

.Preferred Qualifications:* Conduct updates to Cherokee Metropolitan District’s Website and write content and post to social media platforms as assigned.

Attractive Benefits Package

Additional Information

FLSA Status: Non-Exempt

Supervisory Classification: No

Probationary Period: 90 days

This job description is not intended to list every function of the position, does not constitute an employment agreement, and is subject to change. It is not intended to limit management’s rights to assign, direct and control the work of employees under their supervision.

Work is mainly performed indoors. Work does call for frequent standing and/or walking, possibly lifting, pulling, or pushing of items (seldom more than 40 pounds).

To ensure the safety of the public and reduce the risk for loss, background screenings and pre-employment drug testing are completed on applicants selected for employment. This position is subject to a screening process including but not limited to criminal history search, reference check, degree and employment verification, motor vehicle record check and ongoing, random drug screening.

Interested applicants should submit an application, resume and letter of interest to Human Resources, no later than 5:00pm on the close date. Applications are available online at www.cherokeemetro.org or by contacting Human Resources Manager, Connie Hughes (chughes@cherokeemetro.org). Applications are also available at the District’s office located at 6250 Palmer Park Blvd. Résumés will not be accepted in lieu of an application and applications submitted via job search websites do not satisfy the requirement to complete the application found at www.cherokeemetro.org.

The Cherokee Metropolitan District is an Equal Opportunity Employer