Service Coordination Specialist - HVAC

Job Overview:

The HVAC Service Coordinator regularly communicates with customers, service technicians, suppliers, and vendors on a daily basis. Reporting to upper management and ownership is expected weekly if not daily when needed. The Service Coordinator works directly with the Service and Office Manager on a regular basis.

Skills/Qualifications

· Excellent verbal and written skills

· Strong customer service/sales skills

· Positive and motivating demeanor

· Ability to work independently as well as part of a team

· Detail-orientated and highly organized with the ability to multi-task

· Good computer skills

· Exceptional follow up skills

· Trustworthy and reliable

· The desire to grow and change with the company

· Knowledge of HVAC and/or Plumbing parts strongly preferred

· Valid Driver’s License

· High School Diploma or GED

· Ability and willingness to work a nonstandard schedule

Responsibilities

· Customer follow-ups

· Ordering parts

· Scheduling technicians

· Daily service billing

· Respond to emails and messages left from customers, vendors, suppliers, and other coworkers promptly within 24 business hours.

· Attending informational meetings and training for products sold by the company.

· Warranty Claims

· Warranty Returns

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: No less than 37.5 per week

Benefits:

Schedule:

Application Question(s):

Ability to Commute:

Ability to Relocate:

Work Location: In person