SOUND OIL COMPANY

Service and Fleet Manager - Furnace Department

Seattle, WA

Full-time

$90,000-$100,000

About This Job

Overview

We are seeking a highly organized and operationally focused Service Manager to oversee the scheduling and dispatching of service technicians, coordinate facility and fleet maintenance, and support overall service operations. The Service Manager plays a crucial role in ensuring preventive maintenance services are completed as part of customer service contracts and acts as a backup dispatcher for oil truck deliveries.

Key Responsibilities

Service Operations & Dispatching

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Build out the daily and weekly schedule for service technicians and dispatch them efficiently.

•

Ensure all preventive maintenance services under customer service contracts are completed on time.

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Serve as the backup dispatcher for oil trucks, including creating schedules and assigning stops to drivers.

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Coordinate tank replacements with vendors when required for customers with tank contracts.

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Manage the on-call schedule for technicians, including weekend, holiday, and after-hours coverage.

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Order parts for service and repair jobs in a timely and cost-effective manner.

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Set labor rates and materials pricing for chargeable repairs.

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Assess whether equipment should be rebuilt or replaced based on cost and condition.

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Sell furnace replacements to customers when needed, including estimating and presenting quotes.

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Coordinate with Customer Service Representatives (CSRs) on invoicing, scheduling, and resolving customer service issues.

•

Respond to escalated customer questions and complaints with professionalism and a solutions-oriented approach.

Staffing & Workforce Management

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Oversee hiring and training of service technicians.

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Manage staffing levels, including the use of part-time retirees and seasonal workforce adjustments such as summer layoffs.

•

Ensure adequate coverage during peak seasons while optimizing labor costs.

Facility & Equipment Maintenance

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Oversee general facility maintenance, including hiring vendors and evaluating bids for repairs or improvements.

•

Manage fuel rack maintenance, coordinating with vendors as necessary.

Fleet & Spill Response

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Oversee maintenance and compliance for oil trucks, including scheduling annual DOT inspections.

•

Coordinate repairs and maintenance with external repair shops.

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Handle breakdowns, including arranging tow trucks and emergency repairs.

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Help coordinate spill mitigation through vendors when needed.

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Advise on vehicle capital expenditures (CAPEX) and major repairs to ensure cost-effective fleet management.

Qualifications & Skills

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Experience in service management, dispatching, or operations.

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Strong organizational and problem-solving skills.

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Ability to coordinate multiple priorities and adjust to operational needs.

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Familiarity with fleet maintenance, fuel systems, and facility management is preferred.

•

Prior experience in heating oil, fuel distribution, or related industries is a plus.

Compensation & Benefits

•

Competitive salary based on experience (base salary 90k-100k DOE plus discretionary bonus based on company results and individual performance)

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Health, dental, and vision insurance

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3% employer safe harbor 401k contribution

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Paid time off and holidays

Service and Fleet Manager - Furnace Department

About This Job

Overview

Key Responsibilities

Service Operations & Dispatching

Staffing & Workforce Management

Facility & Equipment Maintenance

Fleet & Spill Response

Qualifications & Skills

Compensation & Benefits

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