Service Agreement Specialist
We Offer
•Comprehensive Medical and Dental Benefits
•Employer RRSP Matching Program
•Annual Health/Wellness Spending Accounts
•Professional Growth & Development
What You’ll Do – The Role (Responsibilities)
New Service Agreements
•Accurately enter new service agreements for the company as required into the service IT system.
•Facilitate the data migration of service agreements from one IT system to another.
•Work with the service sales team to ensure the information provided on new service agreements meets the company’s requirements.
•In coordination with the service management team, assign Technicians work that align with service capabilities and a balanced workload.
•Close out the new service agreement information in the sales system for tracking purposes.
•Enter detailed agreement information into the system (task details, equipment data, pricing, and agreement term). Communicate any special requirements to the customer support team.
•Create an electronic file to include the customer agreement and related agreement information.
Existing Service Agreements
•Monitor, audit, correct, update, and renew existing service agreement renewals.
•Ensure Total Power meets our contractual obligations.
•Provide current expiring agreements to the service sales team for pricing.
•In coordination with the service sales team, ensure expiring agreements are updated and sent to Customers for renewal in a timely manner (a minimum of 90 days prior to expiry).
•Contribute to helping Total Power foster stronger relationships with Customers.
•Renew agreements in system and close-out renewal proposals in sales system.
•Communicate any special requirements to the customer support team.
•Maintain electronic and/or hard copy files that house service agreements and other related information for our customers.
•Other tasks and responsibilities may be required from time to time consistent with the position and the description of duties set out herein.
What You Need (Requirements)
•Diploma from a College or equivalent preferred.
•Minimum 2 years’ experience with agreement administration and/or sales support experience in a similar industry.
•Excellent interpersonal and sales skills with the ability to build and maintain lasting relationships with Customers and colleagues.
•Diligent and tactful in the ability to enter new service agreements and support the service sales team in securing service agreement renewals.
•Excellent computer skills and working knowledge of Microsoft Office; working knowledge of D365 would be an asset.
•In the case of power outage or declared State of Emergency by any level of Government, be available for work.
Working Conditions
•Manual dexterity is required to use desktop computers and peripherals.
SOUNDS LIKE YOU?? APPLY NOW
A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.
Our growth & culture:
As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us! Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!
Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.
Only those selected for an interview will be contacted
No Agencies please.
Job Types: Full-time, Permanent
Benefits:
•Employee assistance program
Flexible language requirement:
Schedule:
Experience:
•Agreement Administration in a similar industry: 2 years (required)
•Sales Support in a similar industry: 2 years (required)
•Excellent Customer Service: 2 years (preferred)
•Excellent Computer/Microsoft Office and Excel: 2 years (preferred)
Work Location: In person