Isaac Heating & Air Conditioning

Service Agreement Specialist

LocationRochester, NY
Job TypeFull-time
Salary$37,440-$41,600

About This Job


Job Description

Isaac Heating & Air Conditioning is seeking a Service Agreements Specialist for their Rochester, NY location. This position will be responsible for processing membership agreements and renewals, and providing exceptional customer service.


Summary:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.


Responsibilities:

Mail expiring membership and Isaac Warranty proposals to clients in a timely manner
Update next-day membership service call tags
Process renewals through mail or email
Audit daily technician report for any tagged membership review
Adjust invoices to reflect proper pricing
Process payments as needed
Stay logged in to customer service queue daily
Reply to emails regarding agreements/renewals
Document any actions taken or updates needed for customer accounts
Adjust memberships for equipment that has been replaced by Isaac
Perform other duties/responsibilities as assigned by your manager


Job Qualifications:

High School Diploma or equivalent required
Sales and/or Customer Service experience preferred
Experience working in a call center environment preferred


Competencies:

Exceptional verbal and written communication skills
Ability to multi-task in a fast-paced environment
Problem solving skills
Attention to detail and accuracy
Basic math
Interpersonal skills


What can we offer you?

Health, Vision, and Dental insurance
401k retirement plan with company match
Competitive base pay
Opportunities for advancement within a growing organization

The starting hourly base wage for this position is $18-20 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.

Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

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