Senior Specialist, Project Management

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Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

National Grid is hiring a Senior Specialist, Program Analyst, for our Worcester, MA location.

This is a Hybrid Role - Must live within a commutable distance to our locations

Job Purpose

Manage the delivery of energy efficiency services for Commercial & Industrial customers with a focus on customer and internal needs, including business support, coordination of services, program offerings and the tracking of energy savings, budget spending, participation and key performance indicators. Collaborate with internal and external stakeholders to improve customer satisfaction, productivity, and process efficiency through the use of best practices and market-driven strategies. Responsible for managing the overall performance of the successful implementation of the Company’s Commercial and Industrial Energy Efficiency Municipal Schools initiative, Grocer initiative, and Serve Up Savings Initiative in Massachusetts to achieve the committed program energy savings targets within the program budgets.

Key Accountabilities

+ Monitor progress toward regulatory goals and for energy savings, budget spending, and participation, as well as key performance indicators of program energy efficiency implementation and productivity. If/when necessary, develop and execute gap closer tactics to boost performance to goals. Lead efforts to develop budgets and set targets for the programs. + Manage approved program budgets by developing sector forecasts and reporting on actuals against targets. + Ensure customer satisfaction within program guidelines and problem-solve customer escalations. + Manage the day-to-day relationship with vendors and other external service providers, including effective negotiation, interpretation, and application of established contractual agreements and/or service level agreements. + Review and approve vendor invoices and monthly accruals and other program information to ensure the integrity of financial reports. Manage multiple, related purchase orders. + Monitor program trends and insights from vendors, stakeholders and customers to determine program drivers. Collaborate with internal and external partners to adjust program delivery practices to ensure best-in-class programs. + Managing and motivating vendor and contractor relationships through innovative and stretching metrics

Qualifications

Knowledge & Experience Required:

Capability Requirements:

More Information

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Salary

$106,000 - $125,000 a year

Salary commensurate with location and experience

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.