Senior or Lead Business and Technical Consultant - Customer Billing Tax Team

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary:

Individuals serve as business experts within customer operations for business specific systems, processes and data, to plan and manage improvement initiatives. This could include statistical analysis, business case preparation, time study analysis, cost benefit analysis and return on investment analysis. Individuals have a level of business expertise and provide subject matter expertise for customer operations as well as other functional areas. They work on business-critical systems and/or processes. They design, revise and implement solutions to meet customer & business needs. They exhibit autonomy in applying tools, methodologies and governance structures that align with business objectives for multiple departmental groups.

Responsibilities:

- Provides / Serves as a central contact for technical expertise and business process guidance in the identification, analysis and resolution of problems and the advancement of opportunities.

- Implements and integrates complex business changes across multiple, cross-functional depts.

- Resolves complex system & business process problems. Analyzes and develops plan of action to correct or eliminate future issues.

- Designs, revises and implements solutions to meet customer and business needs. Works to integrate solutions into existing business processes. Helps to manage change and communications across multiple departments.

- Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records.

- Coordinates and manages subject matter experts from a variety of disciplines and support organizations to provide business and system requirements and validation for business & IT projects

- Responsible for establishing policy and procedures for specific system security in compliance with corporate IT standards.

- Define and develop key metrics to measure system/business performance. Lead data analysis and/or root cause investigation that are across multiple work groups or multiple systems.

- Provide future direction to external vendors for development of products to resolve business issues.

- Coordinate the development of the long-range and 5-year business plans, and budget for the department and assigned locations to ensure compliance with Company strategic plans.

- Coaches and mentors business and technical consultants as needed.

- Develops and maintains standards and best practices across multiple business units

- Provides technical leadership and direction on a corporate or industry level in their field of expertise.

- Designed, developed, tested, implemented, and monitored Robotic Process Automation (RPA)

Required/Basic Qualifications for Senior Level

- Bachelor’s degree in Business, Information Technology, Communications, Mathematics, Statistics, Business Administration, Technical Business Administration or Other Related Degree

- In addition to required degree, three (3) or more years related work experience

- In lieu of Bachelor’s degree(s) AND three (3) or more years related work experience listed above, High School/GED AND seven (7) or more years related work experience

Required/Basic Qualifications for Lead Level

- Bachelor’s degree in Business, Information Technology, Communications, Mathematics, Statistics, Business Administration, Technical Business Administration or Other Related Degree

- In addition to required degree, nine (9) or more years related work experience

- In lieu of Bachelor’s degree(s) AND three (3) or more years related work experience listed above, High School/GED AND fifteen (15) or more years related work experience

Desired Qualifications:

- Graduate degree

- Technical knowledge and experience with SQL, Power BI, Power Apps, RPA, and HANA

- Advanced Excel capabilities

- Proven ability to deliver clear, engaging presentations

- Experience in the utility industry.

- Behavioral Competencies:

- Innovating Change

- Collaborating and working with others

- Problem Solving / Decision Making

- Delivering Results

- Good Working knowledge of T&D work processes

- Budget or financial analysis experience

- Skilled in project management theories and principles.

- Skilled in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations

- Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.

- Excellent written and oral communication skills.

- Excellent problem solving and analysis skills

- Negotiation and conflict management skills

- Demonstrated leadership within Duke Energy.

Working Conditions

- Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Friday, August 22, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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