Lead Billing Analyst

Job Purpose

The Lead Billing Analyst serves as the primary resource and subject matter expert for the Billing Analysis Team. While not a formal people leader, this role directs daily workflow, provides technical guidance, and acts as the escalation point for complex billing issues. This role manages vendor relationships related to cash processing, leads testing initiatives for billing areas, and participates fully in core Billing Analyst responsibilities to ensure accuracy and compliance.

Core Responsibilities

Note: This is not an all-inclusive listing

- Identify process inefficiencies and recommend improvements to enhance accuracy, compliance, operational efficiency, and customer experience.

- Drive results through the use of data queries and the development and enhancement of Power BI dashboards and reports.

- Lead and coordinate testing activities for related systems, process improvements, and system upgrades; collaborate with Solution Architects, IT, project teams, and business units to ensure thorough testing and validation of outcomes.

- Perform day-to-day analyst functions including data reconciliation, issue resolution, and reporting; provide subject matter expertise for solving complex scenarios.

- Direct daily work of other team analysts; act as the primary point of contact for technical questions and escalations; mentor and coach team members on best practices, tools, and processes.

- Oversee related vendor relationships, ensuring service levels, compliance, and performance standards are met.

Job Specific Competencies

Note: This is in addition to MGE’s Core Competencies

- Tech Savvy: Applies a deep understanding of systems and data tools to deliver business value.

- Drives Results: Sets high goals and consistently delivers quality outcomes on time.

- Manages Complexity: Effectively solves problems involving multiple systems, vendors, and stakeholders.

- Strategic Mindset: Identifies new opportunities to apply data in support of broader business objectives.

- Develops Talent: Supports the development of less experienced analysts by modeling best practices and sharing expertise.

- Plans and Aligns: Breaks down work into clear steps and ensures alignment across team members and project stakeholders.

Skills

- Proficient in SQL

- Ability to develop proficiency in Power BI

- Advanced skill level in Microsoft Excel

- Strong understanding of utility business operations and customer impacts related to data management.

- Proven ability to lead cross-functional projects and manage multiple priorities.

- Demonstrated strengths in data management, problem-solving, and organizational skills, with a focus on transforming data analyses into actionable process improvements.

- Proficient in executing comprehensive QA processes for enhancements and change management, from test planning through post-deployment validation.

Education

Bachelor’s degree in a related field preferred; equivalent experience will be considered.

Experience

5-7 years’ experience with progressive levels of responsibility in an analytics type role. Previous formal or informal leadership experience required. Utility experience preferred.

ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 167,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 178,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:

- Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.

- Provide information and education to serve our customers and stakeholders and help inform their energy decisions.

- Preserve and protect our environment while providing affordable, reliable energy.

- Encourage and support economic and business development to keep our economy strong and vibrant.

- Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.

Our Values

- Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.

- Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.

- Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company wide.

- Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is hybrid, and office days are in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.