Senior Monitoring and Observability Specialist

Work Place Flexibility:

Hybrid

Legal Entity: Entergy Services, LLC

- This is a hybrid position located in New Orleans, LA, The Woodlands, TX, Jackson, MS or Little Rock, AR. Relocation assistance and sponsorship is not provided. The official title will be IT Consultant or IT Consultant, Sr depending on the qualifications and experience of the selected candidate.*

Job Summary/Purpose

The Infrastructure Applications team supports a range of tools to provide monitoring and observability services to the entire enterprise. The consultant will be expected to work closely with other teams in a multi-vendor, multi-shore environment to help identify and close observability gaps in order to continuously improve customer experience.

Strong preference will be given to candidates with AWS-native monitoring knowledge and experience.

The consultant will be expected to provide subject matter expertise and day-to-day support for various enterprise tools, including:

- Broadcom (CA) toolsets (e.g., DX AIOps, NetOps, Spectrum, UIM, Nimsoft, DX APM, etc.)

- Broadcom (CA) Workload Automation (Autosys)

- xMatters

Required Education, Knowledge And/or Skills

- IT Consultant: 6+ years’ experiences supporting or developing applications in an enterprise environment, with particular emphasis on monitoring/observability solutions. - IT Consultant, Sr: 8+ years of experience supporting or developing applications in an enterprise environment, with particular emphasis on monitoring/observability solutions.

- Bachelor’s degree in Computer Science, Information Technology, or related field is preferred. Experience will be considered in lieu of degree.

- Excellent troubleshooting skills, with the ability to diagnose and resolve complex issues in a timely manner.

- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

- Demonstrated ability to appropriately prioritize and manage workloads in a remote environment.

- Demonstrated ability to handle stressful situations calmly and effectively.

Preferred Experience, Knowledge And/or Skills

- Solid knowledge of application, server, and/or network design.

- Demonstrated experience managing IT projects in an outsourced development environment.

- Experience implementing and managing monitoring solutions in a cloud environment is a strong plus (particularly AWS).

Key Responsibilities

- Install, configure, and maintain monitoring tools and related technologies.

- Actively participate in cross-team investigations to identify gaps in observability and propose solutions to close those gaps. This will include after-hours support for high priority issues.

- Manage vulnerabilities throughout our tools portfolio in accordance with established policies/procedures.

- Stay abreast of emerging technologies and best practices, evaluating and implementing new tools and techniques to enhance efficiency and effectiveness of our monitoring services.

- Work seamlessly alongside a group of outsourced partners.

- Maintain detailed knowledge of our operational practices.

- Provide regular input to the department’s strategic roadmap.

- Follow ITIL processes for incident, change, problem, and vulnerability resolution.

- The following skills and technologies are considered a strong plus:

- ServiceNow (Incident, Request, and Configuration Management)

- Process automation

- Continuous Improvement methodologies

- Application Performance Monitoring (APM) experience

- Experience with application or infrastructure development, support, or monitoring within major cloud platform(s) (e.g., AWS, Azure, etc.)

- Splunk platform administration experience (e.g., design, installation, index management, etc.)

- DevSecOps or FinOps toolsets

Primary Location:

Louisiana-New Orleans Louisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands

Job Function

: Information Technology

FLSA Status

: Professional

Relocation Option:

No Relocation Offered

Union description/code

: NON BARGAINING UNIT

Number of Openings

: 1

Req ID:

120575

Travel Percentage

:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement:

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:

Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click

here

and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note:

Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.