Senior Mgr, IT Service Delivery - Meter to Cash

Job Title:

Senior Mgr, IT Service Delivery - Meter to Cash

Work Place Flexibility:

Hybrid

Legal Entity: Entergy Operations, Inc.-EOI

- Th preffered location for this position is New Orleans, LA. The Woodlands, TX, and Little Rock, AR will be considered. Relocation assistance and sponsorship is not provided.*

Job Summary

The Senior Manager, IT – Meter to Cash is a strategic leadership role within the IT Customer Systems and Innovation organization. This position is responsible for the development, implementation, and support of application services across Entergy’s Meter to Cash (M2C) value chain. The role ensures alignment between IT initiatives and business strategy, with a focus on delivering innovative, reliable, and scalable solutions that enhance operational performance and customer experience.

The Senior Manager oversees a portfolio of applications—including SAP IS-U, Siemens EnergyIP, and Itron UtilityIQ—that support Advanced Metering Infrastructure (AMI), billing, and back-office operations. This role ensures successful project delivery, operational excellence, and platform standardization through effective leadership, vendor management, and cross-functional collaboration.

Key Responsibilities

- Build and maintain strong relationships with business stakeholders to ensure IT solutions align with strategic objectives and operational needs.

- Develop and maintain strategic roadmaps for application services supporting the Meter to Cash value chain, including SAP ISU, Siemens EnergyIP, and Itron UtilityIQ platforms.

- Lead a team of Solution Architects, Business Analysts, and support personnel to deliver high-quality application services and support.

- Oversee incident management and ensure timely resolution of system issues, particularly across AMI and billing platforms.

- Collaborate with internal IT teams and external vendors to assess technology needs and design scalable, integrated solutions.

- Manage vendor relationships and ensure compliance with corporate policies, regulatory requirements, and service-level agreements.

- Provide oversight for project delivery through Project Managers, ensuring execution aligns with scope, budget, and expected business outcomes.

- Manage software contracts and renewals, ensuring appropriate licensing and cost-effectiveness.

- Oversee the department’s O&M budget, including personnel, service provider, and software maintenance costs.

Education

Minimum Requirements:

- Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or a related technical field.

- Advanced degree preferred.

Experience

- Minimum of 10 years of experience managing application development and/or IT operations.

Knowledge, Skills, And Abilities

- Strong stakeholder engagement and communication skills.

- Deep understanding of the software development lifecycle and modern development methodologies.

- Proven ability to lead diverse teams and manage large-scale project implementations.

- Experience managing budgets, personnel, risk, and contingency planning.

- Expertise in vendor management, including outsourcing and offshore support models.

- Solid understanding of the utility industry and strategic business drivers.

- Strong analytical and problem-solving skills.

- Ability to communicate complex technical concepts to both technical and non-technical audiences.

Certifications (Preferred)

- ITIL v3

- Certified ScrumMaster®

- PMP or PgMP

- PMI Agile Certified Practitioner

Primary Location:

Louisiana-New Orleans Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands

Job Function

: Information Technology

FLSA Status

: Professional

Relocation Option:

No Relocation Offered

Union description/code

: NON BARGAINING UNIT

Number of Openings

: 1

Req ID:

121724

Travel Percentage

:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement:

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:

Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click

here

and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , Logon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note:

Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.