Senior Manager of Business Intelligence

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting hybrid opportunity open for a Senior Manager of Business Intelligence Analyst based in our office in Fort Smith, AR, Fayetteville, AR, Little Rock, AR, Branson, MO, Lawton, OK or Portland, ME.

POSITION SUMMARY

The Senior Manager of Business Intelligence provides the structure, governance, and operational leadership necessary to mature Summit’s BI capability. This role builds and manages the BI operating ecosystem—standards, processes, delivery rhythms, quality controls, and stakeholder alignment—to ensure BI products are delivered consistently, reliably, and with high professional quality.

Acting as the primary liaison to Data Engineering, this leader coordinates workflows, manages capacity across the BI portfolio, and embeds BI standards throughout the organization.

In its early phase, the role emphasizes operational discipline and delivery excellence. As the BI function matures, it will expand to include enterprise-level storytelling, insight generation, and advancement of analytics maturity across the business.

PRIMARY DUTIES AND RESPONSIBILITIES

BI Operating Rhythm (40%)

- Architect and run the BI intake, triage, prioritization, and delivery lifecycle.

- Manage the weekly BI production cycle, including commitments, QA, dependencies, and release gates.

- Oversee dashboard and data product releases to the Power BI Service.

- Maintain the BI roadmap and ensure delivery against enterprise timelines.

- Track performance metrics (cycle time, rework % reduction, backlog aging, adherence to standards).

Governance, Standards & Quality (25%)

- Develop and enforce BI standards: look and feel, navigation, branding, KPI conventions, data dictionary norms.

- Establish quality gates and peer-review processes for all dashboards and data models.

- Implement governance processes for certified datasets, KPI definitions, business rules, and semantic models.

- Ensure alignment with enterprise strategy, regulatory needs, and financial reporting requirements.

- Ensure consistency across domains and analysts.

Cross-Functional Coordination (20%)

- Serve as BI’s operational counterpart to Data Engineering.

- Drive dependency tracking, pipeline readiness, and issue resolution.

- Partner with business units on dashboard requirements and adoption.

- Support cross-functional KPI alignment and governance councils.

Leadership & Team Management (15%)

- Provide day-to-day leadership to the Technical Lead and BI Analysts

- Manage workload allocation, capacity planning, work sequence, and performance.

- Partner with Technical Lead to elevate technical quality, modeling practices, and DAX consistency.

- Coach the team on communication, documentation, requirements gathering, and stakeholder management.

- Support hiring, onboarding, and capability uplift of BI team members.

EDUCATION AND WORK EXPERIENCE

- Bachelor’s degree in business, Data Analytics, Computer Science, Information Systems, Finance, Operations, or a related field. Master’s degree preferred.

- 10+ years of experience in Business Intelligence, Data & Analytics, Program/Project Management, or related analytical domains. - 3+ years in a leadership or team-lead capacity with responsibility for delivery, standards, or cross-functional coordination.

- Demonstrated experience operating within a matrixed organization and influencing without authority.

- Experience in a utility, energy, infrastructure, or similarly regulated environment.

- Background in building or maturing BI governance, KPI documentation, or operating models.

- Experience partnering closely with Data Engineering or IT Data teams.

KNOWLEDGE, SKILLS, ABILITIES

- Deep understanding of BI concepts including semantic models, data modeling, DAX, visualization standards, and data governance.

- Hands-on experience with Power BI Service, including workspaces, deployment pipelines, and enterprise dataset management.

- Ability to translate business questions into KPIs, metrics, and structured reporting requirements that drive decision-making.

- Strong operational discipline, able to run operating rhythms, workflows, prioritization frameworks, and BI delivery processes.

- Skilled in improving BI processes, including documentation quality, QA standards, and dashboard lifecycle governance.

- Proven leadership and team development ability, especially in evolving or maturing BI or analytics teams.

- Exceptional communication skills, capable of simplifying complex technical concepts for senior leaders.

- Strong cross-functional collaboration, able to bridge BI, Data Engineering, and business partners to align priorities and resolve issues.

- Structured problem-solver with sound judgment, able to anticipate risks, escalate appropriately, and maintain clarity in ambiguity.

- Execution-focused, high-ownership mindset with strong customer focus and follow-through, able to build trust quickly with business stakeholders.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.