Senior Manager, Account Management

Vicinity Energy is North America’s largest provider of district energy solutions, offering low carbon energy to most of the iconic buildings you see in the skylines of Boston, Cambridge, Philadelphia, Baltimore and many other cities in the US. As a member of the communities we serve, all of us at Vicinity understand the critical role we play in reducing the impacts of climate change and being a leader in decarbonization. We are committed to net zero and eliminating our reliance on fossil fuels, but we need the best and the brightest minds on our team to help us reach our goal, not only for us as a company, but for our customers, our communities, and our planet.

Summary

The Senior Manager of Account Management will be responsible for independently managing key customer accounts. This role focuses on building strong relationships with customers to ensure satisfaction, retention, and business growth. The ideal candidate will be customer-focused, results-driven, and skilled at identifying opportunities to expand our services within existing accounts.

In addition to handling customer requests promptly and professionally, the Senior Manager will work closely with both day-to-day contacts and senior decision makers. They will support operational, billing, and administrative needs, while also developing trusted relationships with key executives.

This role requires excellent communication and organizational skills, the ability to juggle multiple priorities, and the confidence to work across departments to resolve customer issues. The Senior Manager will also lead and mentor a team of account managers or support staff, helping to guide their performance, support development, and ensure alignment with overall account strategies.

Performance goals include annual customer retention, contract renewals, and growing account value.

This is a full-time exempt position with leadership responsibility, reporting directly into the SVP, Business Development and Account Management. This position is located in Baltimore, MD.

The compensation for this position is $110-150K plus a 25% bonus target.

Responsibilities

Basic Qualifications

Preferred Qualifications

Physical Requirements

Benefits

EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT Vicinity North America is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.