Senior IT Telecom Analyst

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Job Summary

This position is responsible for the design, implementation, testing and documentation of complex data and carrier network solutions in environments involving the corporate network. This position requires a thorough understanding of TCP/IP, routing, switching, and a general understanding of VOIP, wireless, firewall technologies, Silent Defense and Splunk. Network automation with programming and scripting are additional skills that are highly valued. The successful candidate will be a self-starter who exceeds with little supervision and works with small teams using Agile engineering principles.

Responsibilities

- Creation of network infrastructure designs, configurations, standards and documentation to effectively deliver network solutions in the controls/NERC-CIP areas of the company

- Define and document technical requirements for new capabilities, work with key suppliers to solution, build and certify ensuring compliance with all functional, operational and business objectives. Develop proposals and communicate outcomes that address business value/risk and gain partner approval

- Collaborate closely with peer IT organizations helping to influence, guide and direct technical outcomes; ensuring mutual strategy alignment

- Maintain accurate diagrams and configurations for all network devices.

- Prepare engineering job packages consisting of detailed parts / equipment lists, and appropriate documentation (drawings, network diagrams, configurations, etc.).

- Ensure cost effective design of systems with the ultimate goal of meeting business needs and providing reliable and efficient service to the customer.

- Prepare and submit cost estimates for planned installations where required.

- Collaborate across the IT organization to provide end-to-end solutions.

- Procure, turn-up, and troubleshoot both private and public WAN circuits

- Troubleshoot complexing routing designs, LAN switching environments, and firewall policy.

- Analysis of QoS policies for various applications and VOIP.

- Work in an Agile engineering environment on team-based projects and assignments.

- Serve as the SME for ITOT operating issues and questions Working Conditions

Basic/Required Qualifications

- Associates degree

- Minimum 5 years related work experience

- In lieu of Associates degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 7 year(s) related work experience

Desired Qualifications

- Experience with network capacity planning, network security principles and general network management best practices.

- Previous experience with the Duke Energy ITOT program and the standards, designs, and implementation practices involved.

- Understanding of communication technology and fundamentals.

- Ability to work well within a team; good interpersonal relational skills

- Effective verbal & written communication

- Experience in coordination with multiple groups, companies, and people simultaneously

- Demonstrated ability to work productively with little direct supervision.

- Demonstrated organizational and time management skills

- Ability to effectively prioritize multiple tasks

- Ability to be NERC-CIP certified and maintain the NERC-CIP access over time.

- Willingness and ability to learn new skills

- Adherence to Change Management practices

- Strong interpersonal skills to support successful performance in a team environment

- Cisco Certifications: CCNA, CCDA, CCNP, CCDP

- Agile Certification: Kanban Management Professional, Scrum Master

Experience with the following network hardware/software solutions:

- Cisco routers, switches, wireless controllers, APs, phones, ASAs, ACS, ISE, DNA, ACI and OTV

- Palo Alto firewalls and Panorama

- Silent Defense

- Splunk

- Power

- Advanced working experience with network technologies and protocols such as spanning tree, TCP/IP V4/V6, SIP, ARP, EIGRP, OSPF, BGP, DMVPN, Link Aggregation, 802.1Q trunking, HSRP/VRRP/GLBP, VSS/VSL, QoS, Multicast, 802.11a/b/g/n/ac, IPsec, RADIUS/TACACS+, Cisco ASRs/Cisco Nexus/Cisco IOS, HTTP/s, MPLS, IKEv2, IPv6, Route-maps, SNMP, ACL, Palo Alto Firewalls, Opengear Terminal Servers and Syslog

- Experience in leading key network projects, representing the organization and working closely with Product Owners, Operations, Business Units, Suppliers, and Peer Organizations

- Experience with designing communications solutions for SCADA systems

- Ability to design repeatable, reliable, and scalable solutions with fault tolerance, performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery

- Experience with Python, shell scripts, RESTful APIs, EEM Scripting, JSON/XML, Ansible automation is a plus

- Experience navigating process-oriented workflows, understanding many different internal business partner requirements and building good working relationships.

Working Conditions

- Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

- Primarily Office, some plan and substation visits that require PPE

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Thursday, September 25, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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