Telecom Analyst

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

Responsible for assisting and administering all aspects of the wireless, network, and data/voice billing. Responsible for understanding and maintaining the Telecom Expense Management System (TEM).

Pay Range: $25.10 - $37.50 per hour (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Telecom Supervisor

Location: Rapid City, South Dakota

Essential Functions:

- Input, import, process and approve all telecom and telecom related invoices into the TEM system.

- Prepare weekly batch report for payment through Accounts Payable.

- Work with telecom vendors to settle billing disputes.

- Provide technical support to telecom vendors and Accounts Payable regarding payment of and issues with telecom invoices.

- Create reports regarding payment of telecom invoices.

- Order telecom disconnects and monitor credits as requested by respective IT teams.

- Bi-monthly report to verify and ensure all invoices are current.

- Assist with new vendor setup and approval process with Supply Chain.

- Scan all telecom invoices into the company file management system to maintain accurate records.

Additional Responsibilities:

- Other duties as assigned.

- Ensure TEM is updated with employee transfer, supervisors, location and code block changes.

What Is Required:

- High School Diploma or equivalent.

- Minimum of 2 years of experience working in telecom or information technology.

- Basic knowledge of data entry procedures and invoice payment.

- Excellent verbal and written communication skills.

- Ability to work in fast paced, changing environment.

- Ability to prioritize and complete multiple tasks in a timely manner with minimal supervision.

- Strong organizational and time management skills.

What Is Desired:

- Basic knowledge of wireless and wired telecom equipment.

- Understanding of mobile telecommunications systems.

- Ability to communicate technical information to non-technical personnel.

- Proficiency in computer applications including Word, Excel, Power Point and various specialized software/programs.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.